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Hello,

Actually I have moved to a new appartment, and I have a signed a new contract with o2, I received today my rooter. The problem is that I work online and I really need the internet asap. 

It is planned to be turned ON, the 10th of august which is a really big problem for me, is it possible to have it sooner ? Can I do something from my side so it starts working without waiting 1 month ?

 

Kind regards.

 

o2_Giulia, 19.07.2023, 10:37, moved from O₂ my Home: Vertrag & Tarife to English O₂ Community: Broadband & Landline

Hello @ZaT92,

welcome to our o2 Community 😊

I have applied for the activation date to be brought forward for your cable connection. Depending on the approval by the cable provider, it will be next week probably.

You will receive corresponding information on this shortly via Email.

Please let us know if you have any further questions.

Best regards

Giulia

@o2_Giulia danke für die Info, dass bei Kabelanschlüssen sowas möglich ist.

Hallo @Sächsin,

ja, das ist in der Tat möglich. Vorraussetzung hierfür ist, dass die Installation des Kabelanschlusses bereits abgeschlossen ist (war hier der Fall) und dass der Kunde bereits einen Router hat/erhalten hat.

 

Hello @ZaT92,

the new activation date has just been confirmed for July 27th,2023.

Best regards

Giulia

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