My case is practically the same as described in this topic:
Yet I have no choice but describe my situation, hoping it will resolve my problem. I don't speak German and when trying to call the English line I'm being forwarded to German speaking tech guys... I managed to get a ticket for my issue, but the next step from SMS says to call to German line.. (so it's basically a loop)
When ordering a cable internet plan the system showed the nearest available date for activation in 2 or 3 weeks from the date of making the actual order. Too long, but I thought it was related to the busyness of the technicians. My date of activation was postponed for 4 days from the initial date, but although it was a sad fact, it is not the real problem.
At the date of activation I just received a message that my service was successfully activated, and there was no technician visit at my place. Needless to say my internet is not working (I have a blinking Power/Cable LED, and the connection cannot be established). And yes, my apartment was renovated, so I am almost certain that there is something wrong with the cabling in my place.
Dear O2 support, please forward a technician to my place as soon as it can be done. My ticket number is XXXXXXX, and my case number from the O2 My Service app is XXXXXX
Many thanks
Edit o2_Sven 08.09.2022/08:31: Removed personal data
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