Blue Smart, Where is the sim card?

vor 8 Jahren
22 February 2016
7 Antworten
1251 Aufrufe

sinrus
Neuling
4 Antworten

Hi there!

May be that's not right place for my problem, but I need a help.

I made a contract with O2 DSL Internet and fixed phone line and it work pretty good. There are also 2 sim cards as O2 sim plus flex (using by me and my wife). For unknown reason it was rejected to give 3rd sim plus flex for my daughter.

I tried to order for her Kombi-Forteil Blue Smart Sim card. It was a middle of December 2015.

First time it was reported that sim card is delivered by DPD to my home. My wife spent whole day at home but nobody brought it.
My colleagues call to O2 support and it was advised to order card once more with my office delivery address. Same was done, but with the same result - I kept an eye on DPD web site and it was reported that sim card is delivered, but nobody came.

My German colleagues called to O2 support once more and explained the situation. It was promised that sim card will be send by normal post. After some time I received only "spare" cards for existed numbers.

Until now I don't receive Kombi-Forteil Blue Smart Sim card and already bought prepaid one for my daughter.

A couple of weeks ago I checked my account on O2 web site and found one more number with activated sim card which one I never seen. I went to "cancel" option on web site and was advised to call to confirm cancellation. Next day my colleagues made a call to O2 and it was promised that number will be terminated.
I was surprised two days ago when receive payment when number with never-seen-sim-card is still existed and I have to pay for it.

Could you please advice what can I do in this case. Why should i pay for card I never seen?

Nachricht geändert durch o2_Jessica: I've put your question as a separate question and matched the topic.

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Lösung von o2_Jessica 23 February 2016, 13:23

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7 Antworten

Benutzerebene 7

o2_Jessica
Team
14880 Antworten
vor 8 Jahren
23 February 2016
Lösung

Hello @sinrus‌,

what I can see is that you have two o2 SIM Plus Flex tariffs, as you said.

And the other one, which has the numbers 027 at the end, is your new o2 Blue Smart.

It is normal that the new sim cards/ tariffs get automatically activated 14 days after delivery. And here it was activated because there was send a sim card in exchange to the one that did not reach you.

So, you need a new sim card now?

Are you sure that we have the right address of you?

The only possibility that we have is to send you a new sim card to your contact address. We can not cancel the contract anymore because the period of recovation is already over. At the 19th of January we send you an e-mail with the information about the tariff and that it is activated. From that date on you had 14 days to disclaim the whole thing. That time is over now.

So, please send us a private message to our account @o2_Support‌ with your right contact address and we will send you a new sim card.

Kind regards,

Jessica ☺️

sinrus
Autor
Neuling
4 Antworten
vor 8 Jahren
23 February 2016

Dear Jessica,

Thanks a lot for your prompt reply!

May be you are right and "...It is normal that the new sim cards/ tariffs get automatically activated 14 days after delivery..."

The major words are "after delivery". In my case NOTHING had been delivered.

I was so naive to believe to offer from your company about 5 o2 SIM Plus Flex card for my DSL contract. I need 3rd card to be in touch with my teenage daughter. For unknown reason it was rejected to me to have 3rd card and I decide to book o2 Blue Smart Kombi Vortell sim card for her.

"...So, you need a new sim card now?.." - I'm afraid to say something about it. What should I do, if this time sim card will be not delivered again? What kind of guaranty can you give me in this case?

After unsuccessful waiting for more than one month, I took for daughter prepaid o2 Blue Smart card. She is using it now and I arranged monthly payment from my credit card to her O2 account.

How can I terminate this monthly payment for prepaid? Or I will have to pay it forever?

"...Are you sure that we have the right address of you?..." - Yes I'm sure 300% as O2 already sent me few letters on my address.
Presently I have only few question:
- How can I be sure, that sim card will be delivered this time?

- What should I do if it will be not delivered again?

- How can I stop monthly payment for prepaid card in case of getting o2 Blue Smart Kombi Vortell sim card?

I know, that my case is not your personal fault and just company policy.

Thank You for understanding and awaiting your reply.

Best regards.

Sinrus.

sinrus
Autor
Neuling
4 Antworten
vor 8 Jahren
24 February 2016

Dear Jessica,
Pls kindly note that I order from your "good" company Kombi Vortell sim card, NOT any other type. It was NOT any restriction or additional requirements for order on your web site. And first time this type of card was confirmed to deliver to me. Now I understood why it was not delivered. The reason is a fraud. I red a lot negative feedback about your company, but could not imagine that it is possible in country like Germany.
Kindly ask you to give me instruction (without cheating, please) how can I terminate ALL contracts with your company.
I can not believe to anybody who is cheating me.
Thanks for understanding.
Best regards
Sinrus

sinrus
Autor
Neuling
4 Antworten
vor 8 Jahren
25 February 2016

Benutzerebene 7

Hi sinrus,

you can get the Kombivorteil for special combinations of tariffs. With the o2 SIM Plus Flex you can't get the Kombivorteil. Here is an overview of the possible combinations: Kombinationsmöglichkeiten der o2 Tarife | o2 online

You can activate the "spare" sim as a substitute of the "lost" sim and use the o2 blue smart. That was the reason, why we sent it to you.

Here can you stop the payment by credit card for the prepad sim: Express-Aufladung

All about the cancaelation is told in this FAQ: https://

Best regards

Michael

sinrus
Autor
Neuling
4 Antworten
vor 8 Jahren
20 April 2016

Hi, Michael,

I'm back to Germany from my business trip and last Friday send cancellation letter for

O2 Blue Smart Sim card (....027) to

Telefónica Germany GmbH & Co. OHG, Kundenbetreuung.

There is no any reply or any action on my account on web site until now.

How can I know tt you receive my letter?

Thanks in advance.

Best regards

Sinrus

Benutzerebene 7

o2_Jessica
Team
14880 Antworten
vor 8 Jahren
22 April 2016

Hello sinrus,

we have received your cancellation.

Your o2 Blue Smart will be deactivated at the 19th of January 2018.

Therefore you will also get a letter in about the next week, maybe a little more time.

Kind regards,

Jessica

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