Moin Moin,

is there no phone socket in your flat?

Or a TV / RJ 45 socket in your flat?

Moin,

Both the Technical Guy and the Landlord confirmed the impossibility of the DSL connection. So, I never looked for other solutions that cancelling the DSL and ordering a Cable Internet Service.

How could the technician report a successful connection.

If you flat has no Phone line than the technician can’t do a connection.

@o2_DSL could u take a look.

What is https://www.telekom.de/zuhause/netz/netzausbau-informationen reporting for your address?

The address does have DSL connection. As I said was the Landlord who disabled the connection within his building, that I am renting.

You have Telekom delivers via xDSL.

Magenta TV ist TV over xDSL.

Thanks for your corncerns regarding my issue, but do you actually work for Telefonica Germany? 

I was expecting a clear solution for my problem.

No. Employees from O2 have O2_ in there nickname as a prefix.

So I will stop and you can clarify this with O2. I just want to do some pre work. No problem.

Hi @euclidaes,

welcome to our community. I checked this matter for you. Unfortunately they your cancellation request within 14 days notice was rejected because it came too late. You now have the chance to go online and cancel the contract with a month notice if there is no chance to use the contract. It is always better to inquire the landlord before the move if there is a telephone socket in your appartment because this is the task of the tenant to check this. We are able to ask for a free port in the main distribution box but we can’t check inside the houses.

Greetings

Hello, 

Thanks for answer. I already cancelled the contract, however I must pay one month of a service a never received. How is this possible?? 

 I understand that O2 charged me the technical visit (70 EUR) which was already invoiced and paid, but the DSL which was never delivered? Unbelievable. I  will submit a complaint. O2 was always disappointing while I had it as a mobile network provider. Never again!!!

o2 terms and conditions

Anschlussleitung/Verfügbarkeit
2.1 Alle Produkte beinhalten einen Festnetzanschluss (Internetzugang und Festnetztelefonanschluss). Die hierfür notwendige Anschlussleitung stellt der Anbieter bis zum letzten netzseitig erschlossenen technischen Übergabepunkt (APL) am Kundenstandort bereit. Eine ggf. erforderliche weitere hausinterne Verkabelung in bzw. zu den Räumlichkeiten des Kunden ist nicht Gegenstand der Leistungspflicht des Anbieters.

This means that it is the customer's responsibility to provide suitable house wiring. It makes sense for the customer to take care of this before ordering. The service obligation of o2 changes at the house handover point. If the customer is a tenant and has made agreements with the landlord regarding the usability of a telephone/DSL connection in the rooms rented by him, he may claim damages from his landlord. 

THANK GOD Vodafone exists. After 48 hours of ordering through the web page, I have up and running HIGH SPEED internet cable and  just for same price I was suppose to pay O2 ( and no conexion or deliver fees!!!)

I am complaining also about the fact that it took forever to get a technician here and who also reported the conexion as successful!!! Because of this I could never do the “Widerruf”. 

I will suggest everyone around me, both friends and family, that they never sign anything with Telefonica Germany. 

Cable connection is already installed at the house, so, only a computer switch has to been set, and a guy who oben the box and put a cable on it.

dsl ist Provider via Telefon line, so a order has to be send to Telekom, the have to order an technician, him has to connect your Telefonlinie at the service house to the correct plug, has to do it at the street at the Verteilerkasten and often, in your house itself.

all the mess hasn’t been if you let the technicians fix your problem instead of cancelling. 

If you had ordered DSL from Vodafone exactly the same thing would have happened!(!!!)

Hopefully you tell them the whole story and they are capable of making their own decisions.

For a fair comparison between o2 and Vodafone you would have to order a Vodafone DOCSIS connection in a house that is supplied by Vodafone but the homeowner does not allow cabling in the house. 

Probably the Vodafone technician would have reported that the connection was not successful and the service is not being provided, as opposed to the O2 technician, who I never asked his name or employee number. 

Why would I suggest a company so immersed in bureaucracy that after calling dozens of times, I got no answer from a human being but a recording machine????

The cost of setting a new cabling was higher than bringing in again a new technician, besides, after calling many times to report my problem I never got to communicate with someone who was able to offer me a clear solution. Now I can imagine what an issue it would have been to set up a new appointment for a new Anschluss when “ the one existing works fine” according to O2

I must admit, I have no clue, what is the handling of a case like yours.

technicaly it is possible to deliver dsl, because your house has an apl.

practically it is not possible, because you have a misguided Landlord, who hasn’t, set Telefonkabels to your loft.

So, in this case the question is, who’s fault is it?

because o2 did its  job, the 69,95 Anschlussgebühr is korrekt.

for discussion is the monthly fee, but I am not sure, maybe that is also korrekt?!

No, because in both cases it is a Telekom technician. Neither o2 nor Vodafone have their own technicians for this as Telekom is responsible for the connection to your house.

If you want to be annoyed with somebody then your landlord for disconnecting the telephone lines in the building and yourself for not checking before you ordered. OK, you can be anoyed at o2 for their communication, but at the end of the day it really would not have made any difference which provider you ordered DSL from.