Hello @Osamaah ,

welcome to the o2 Community .

That your internet isn’t working after the activation is unfortunate. Do you have more than one phone socket in your apartment? You should also check the cables between the router and the phone socket itself, and maybe also perform a factory reset of the HomeBox and see if the issue persists. If that is the case, then you’ll have to get in contact with the technical department.

Kind regards, Sven

Hi, I already check that is right socket as other one DSL led not blanked , cable between router and phone socket is the original one already provide from O2 at router box , i did factory rest for third time and try to contact to customer service by phone they already transfer to technical support german language he didn't help nit understand what i say i try to call my home phone number i get message it is temporary unavailable 

@o2_Sven  

Hi, I already check that is right socket as other one DSL led not blanked , cable between router and phone socket is the original one already provide from O2 at router box , i did factory rest for third time and try to contact to customer service by phone they already transfer to technical support german language he didn't help nit understand what i say i try to call my home phone number i get message it is temporary unavailable 

Hello @Osamaah ,

so there is definitely something wrong here with either the line or the router, which is why the contact to the technical department would be so important. Do you have someone that could maybe translate for you, or would it maybe help if you instead contacted them by chat?

Best regards, Sven

@o2_Sven  Hi Sven , I try many time to contact with technical department by phone but they couldn’t understand English , i try to use O2 my service application go throw all steps until configuration router and try to DSL Synchronization but nothing happened i try to let this step for hours may be need time but no use , is chat available for Technical support  ? could you provide link or forward this issue for anybody who could support ? already try with  Aura chat AI on web but no use 

This service activate from 7 days until now it is not available or otherwise have to deal with other service provider 

@o2_Christian or @o2_Stefan @o2_Lars can help??? please

Hi , 

I applyed for DSL home interne from 2 weeks and get activation letter 26.07 and there is a techincal person came and access home box and already he connect router at appartement butand router internet led still blinked red/blue for oneday and DSL led still blinked too , i try to reach router home page but as shown in attached screen status of DSL have an error and no access to inter password  , i call manytime for support and they forward to German language support who couldn,t understand my request , and post a ticket before in this community 27.07 and nothing solve till now , i visite store 5 times and now couldn’t help  , and try application O2 My service and get error too as shown in attached picture , and now i receive a bill from O2 for service already don’t start i have to pay for something i already not used it due to techincal error from your side and wasting time , why you make contracts while you will not support customers , i need any solution 

Router Model : O2 Homebox 6742   rent from O2 

Edit o2_Sven 08.08.2023/19:11: Merged threads

Hello @Osamaah ,

as I’ve already told you, please get in touch with the technical department. If necessary find someone that can help you and translate for you, or use the chat and use something like DeepL to translate the text for you. The contract has been activated so, the issue here is somewhere between the APL and the router, which is not something that will get fixed without involving the technicians.

Kind regards, Sven

@o2_Sven and i already inform you before i ask for anyway for chat with those technical department persons and you not provide way to chat i know about Deepl and how contract activate while issue already between APL and router and two things from O2 side ?? 

Now my last request to let me know how to cancel contract to please forward this request for some one could do that 

Hello @Osamaah,

our technical support have sent a technician in the meantime and as far as I can see your issue was solved finally.

Is everything working to your satisfaction now?

Please let us know if you have any further questions.

Best regards

Giulia