I am also experiencing an unfortunate situation. I have provided them with all the necessary information regarding the new connection, and they have dispatched the router. However, I was not present at home to receive it, and unfortunately, today is the activation date for my connection, but I still do not have the router.
o2_Giulia, 11.09.2024, 12:00: abgetrennt von
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Hello
welcome to our o2 Community 
Thank you for contacting us with your request. I have ordered a new shipment of your router. Delivery will be made in the next few days with DHL.
You will receive an email with the tracking number so that you know when your package will arrive.
Please let us know if you have any further questions.
Best regards
Giulia
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