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Account locked to community forum only

  • April 25, 2023
  • 3 Antworten
  • 52 Aufrufe
M
Besucher:in

Hi folks,

I am new customer with My Home S Flex and last week I needed to ask here a question even before my SIM card have arrived. So I registered only as a forum user. Now, I have my router already set up and SIM card registered, but if I try to access  “Mein O2”, I am always redirected here, to O2 community.

I would like to see my invoices and other information about my contract, but currently, this is not possible. It seems, the account is locked only to use forum and nothing else.

I even tried to do new registration as HomeSpot user (here), but it always ending with message (already for five days):

Does somebody have any advice what to do in this situation? Somehow do new registration, or is there someone from O2, which can switch/unlock account? 

Thanks in advance!

 

Lösung von o2_Sven

Hello @miso91 ,

you’ll have to register separately for the HomeSpot, we can’t switch the account that you are currently using for the community to one that is connected to your contract. Before you try and register the contract, make sure that you are logged out with the account that you are using at the moment. Ideally you could also use a different browser or delete the cache/cookies beforehand.

The second option that you can test if possible would be to register over a device that is not connected to the internet through the HomeSpot, so a mobile phone for example.

 

Kind regards, Sven

3 Antworten

o2_Sven
  • o2_SvenModerator
  • Moderator
  • Lösung
  • April 26, 2023

Hello @miso91 ,

you’ll have to register separately for the HomeSpot, we can’t switch the account that you are currently using for the community to one that is connected to your contract. Before you try and register the contract, make sure that you are logged out with the account that you are using at the moment. Ideally you could also use a different browser or delete the cache/cookies beforehand.

The second option that you can test if possible would be to register over a device that is not connected to the internet through the HomeSpot, so a mobile phone for example.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
RhobarDerIII
M
Besucher:in
  • miso91
  • Autor
  • Besucher:in
  • April 26, 2023

Hallo @o2_Sven,

I did registration on my phone (different device, browser and network) and it finally worked!

It seems like there was a problem with the cache, because this time, there was one more step in the process (landline number). I probably tried this last week and filled in some incorrect data, and the application since then was skipping that step for some reason.

Anyway, thanks for the advice!

o2_Sven
  • o2_SvenModerator
  • Moderator
  • April 26, 2023

Hello @miso91 ,

it's good to hear that everything worked out with the registration now. If you have more questions in the future, then please do contact us again.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
RhobarDerIII
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