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Account locked

  • 12 February 2024
  • 3 Antworten
  • 17 Aufrufe
K
Rang

Hello,

 

I changed the log in email then I tried to login with it multiple times then my account get locked. I am internet customer and do not have O2 sim card.

 

Could you please help to unlock my account.

 

Thank you in advance 

3 Antworten

o2_Sven

Hello @KarimRgb ,

welcome to the o2 Community 💙.

If you initially used an emailaddress as your username when you registered your contract to mein o2, then this isn’t changed when you enter a different address as your contact. So for the login you’d have to continue to use the previous emailaddress and password that you set upon registration.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
K
Rang

Thank you Sven, I changed the log in email adress not the home adress

o2_Steffen

Hello @KarimRgb, are you trying to log in directly through meino2 via the browser or through the meino2 app?

Is the error message you're receiving as follows:

Aufgrund von zu vielen Loginversuche wurde das Konto gesperrt?

Kind regards

Steffen

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