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Hello,

After several calls and operators not willing to cooperate with any solution, I could terminate my contract with O2 (internet), but surprisingly, the termination date doesn't correspond to aggrements for two reasons:

  1. I have been a client of O2 for several years already, more than 3. 
  2. The operator explicitly told me that my service will be terminated by September 31, 2024.

Now, I have received a message that my contract will end in 180 days , on FEBRUARY 9, 2025.

These policies are one-sided and extremely harmful to clients, generating distrust and a bad reputation for the company. I am deeply disappointed with these decisions.

 

Edit o2_Sven 13.08.2024/14:07: Moved from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Broadband & Landline

When did you last extend your contract? The contract will be terminated as per the contractual agreement and not due to ‘policies’, decisions of a call centre employee, or how long you have been a customer.

Hello @JorgeTUDA ,

welcome to the o2 Community 💙.

The important part for when your contract is terminated, is the remaining contract duration. If you last prolonged the contract in February of 2023, then it would have a duration of 2 years and run until early next year.

 

Kind regards, Sven

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