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Problem with internet acces

Laurahs
Rang

Hello, I am currently in Spain for the situation, and I need to enter my O2 website for some transactions, and it is not letting me. It says I put the password wrong many times, I don’t have my Kundenzahl here, and I have requested it three times in two months and it has not arrived in post (my housemate is there). I would also like to change the name of the contract, is it possible to talk to anyone in english about this?

 

Thank you

 

Edit o2_Larissa: transfered to English o2 Community: Broadband / DSL

3 Antworten

o2_Manga

Hi @Laurahs,

 

welcome to our community. We already sent the PKK in June 2019. Did you move or is your name missing on the postbox? We can resend it but it is not allowed to use a c/o for this. 

You can change the contract owner of your DSL contract. Check: Vertragsinhaberwechsel

and fill in the form online. 

 

English customer support is available from MON-FRI 11 am to 3 pm. Just call 

+49 89-78 79 79 400
(gemäß Tarif für Anrufe in das dt. Festnetz) and ask for help in English.


Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
Laurahs
Rang

Hello, and thank you for the answer. Yes, please, I would need you to send it again. My name is in the mailbox and outside too. It should be OK to send, and mi housemate is there, so I could do the changes through internet. Do I need to request it somewhere else?

Thank you

o2_Manga

Hi @Laurahs,

 

fine, I resent it by now. You should get it within three working days.


Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.

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