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Router return

  • April 11, 2017
  • 5 Antworten
  • 1217 Aufrufe
piotrkrzywda
Besucher:in
Hello everyone,

German language is not my strong side, so I hope that someone can help me in english.

Recently, I have terminated my contract with O2 for internet connection because I'm moving to another country. Yesterday I got an e-mail with confirmation of termination date and with information that I should give back technical equipment to O2. I have only router (HomeBox2). However, at the beginning of my contract with O2 I paid for this router 49,99 EUR + 9,99 EUR shipping costs. My question is, if should I give it back or it's myy own property right now?

Best regards

Piotr

Lösung von Jogi

Hi,

you must sent bach the router because the 49,99 be only rental fee. So sent it back for free with the lable you have got from o2 or print it here o2.de.

Please take the delivery document for 2 years because if the logistical do somthing wron you must offer o2 that you have sent back otherwise you must pay the router.

Have a nice trip and a good time 😀

Greetz

      5 Antworten

      blue_screen
      Einsteiger:in
      Forum|alt.badge.img
      • blue_screen
      • Einsteiger:in
      • April 11, 2017
      49,99 EUR is a lending charge and 9,99 EUR are shipping costs.The device remains property of O2. Therefore its has to be returned to o2, otherwise you will have to pay the full price of the device.

      The device can only be used for your o2 DSL connection and is useless for any other purpose. 

      Jogi
      Legende
      • Jogi
      • Lösung
      • April 11, 2017
      Hi,

      you must sent bach the router because the 49,99 be only rental fee. So sent it back for free with the lable you have got from o2 or print it here o2.de.

      Please take the delivery document for 2 years because if the logistical do somthing wron you must offer o2 that you have sent back otherwise you must pay the router.

      Have a nice trip and a good time 😀

      Greetz

      Een schiet mutt ikk
        supergg
        Besucher:in
        • supergg
        • Besucher:in
        • September 20, 2017
        hi Jogi!

        finally my connection worked!

        Emanuel sent me a new modem and that was ok.

        But now I need to return the old one.

        I have the label, but I was told I need to give it to UPS.

        Not DHL/Hermes offices.

        Is it correct?

        Thank you.

        Jogi
        Legende
        • Jogi
        • September 20, 2017
        Hi,

        no, you can sent back the router with DHL.

        Please recieve the back-sent lable wich you get in the post office for 2 years or until o2 write you that the router is back.

        Greetz

        Een schiet mutt ikk
          supergg
          Besucher:in
          • supergg
          • Besucher:in
          • September 21, 2017
          thanks a lot

          ciao

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