Archive: English O₂ Community

Hello! Since Monday I am having troubles with my internet. I have a Homespot o2 and Blau mobile phone. Both are having problems establishing video calls via Whatsapp, Zoom and Teams for the past week on 3 OS - Android, Mac and Windows. Is that a known problem around Bonn/Königswinter? I tried resetting the router several times, it did not help.

Unten finden Sie eine deutsche Übersetzung über googletranslate.Hello Community? (no email address to contact but a forum is an interesting solution)I have received my first invoice with an amount of 123 etwas euros, which was not explained to me during my order on the phone. Where does this come from? I have an automatic payment order from my account, and i do not want to pay disagreed amounts now. How do i solve this?Ich habe meine erste Rechnung mit einem Betrag von 123 Euro erhalten, die mir bei meiner Bestellung am Telefon nicht erklärt wurde. Woher kommt das? Ich habe einen automatischen Zahlungsauftrag von meinem Konto und möchte jetzt keine nicht übereinstimmenden Beträge bezahlen. Wie löse ich das? edit o2_Tobias: transferred to our English Community

Hi, I am extremely frustrated because for a week I have been trying to call the customer service everyday to activate a multi card sim. I cannot activate it via Mein O2 because to register it sends a message a to the number that’s not activated yet?  i can’t reach a chat service online.  Now my old SIM is cancelled and I can’t even make a call to the useless customer service.  How can I activate this SIM card? 

Hello,On Mobilcom Debitel i get an offer for Samsung Galaxy S21Ultra 5G with a onetime payment of 349 Euros and monthly payment of 50 Euros for a 24 months contract with O2 . Whereas if i switch my contract on your online page i have to pay almost 83 euros monthly. SO in 24 months i will pay approximately 400 euros higher.Being an existing customer of yours i find this annoying. Can you provide a better offer for me?Regards edit o2_Solveig: verschoben von o2 Mobilfunk → English O2 Community : Mobile 

Hello, I was checking an offer for SAMSUNG GALAXY S21 with Tablet under change of contract to my existing contract. In this situation what happens to my old S8 phone and will I be charged for both phones? 

Hello, I applied for a new connection, but the earliest available date is a little late for me as I have to work from home. Can I get an earlier appointment? I would be happy to pay for this option. Best,Aadil

Hello,Firstly, I want to talk about my offer and tariff plan since I've been a member of O2 almost three years. Secondly, I am changing my address right now, so I need an appointment to set up my connection to the new apartment. I really appreciate your assistance in advanceP.s I am English speaker ciaoBiswajit edit o2_Solveig: verschoben von DSL: Vertrag & Tarife → English o2 Community : Broadband /DSL  

I have the same problem. When I call, my number is showing as private number. FYI, I just made the portability from blau to o2 and after I have received texts about the successful portability I tried to call and it shows always as private nummer.. edit by Thomas3 : separated from a topic in DSL / Router and moved to English-o2-community / mobile

Hi, There is a problem with the DSL connection after transfer of the contract from previous tenant to me. Tried contacting the customer service but no luck apart from creating the case with no: 900419430478. I have attached the pictures showcasing the current router status, O2 service app diagnostic status and the Case created chat. The issue persists from April 8th.edit o2_Solveig: verscheobn von Router, Software.. → English o2 Community : Broadband/DSL

Good morning, I have order a contract SIM card online since 9 days ago and still haven’t received. I really need connection on my phone, is there a way to cancel the online order and just get this SIM card in the shop? Or get a e-sim sent to my email instead of waiting for this SIM card get to my home? My name was not in the postbox so it might be that postman just refused to leave the letter (I am new in Germany!) I have tried to call the customer service numbers but I can’t understand nothing at all as I don’t understand German. I have tried to use the WhatsApp channel but it keeps trying to take me to myO2 account which I don’t have because I haven’t received the SIM card. Please help! 

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Dies geschieht jetzt zum zweiten Mal. Ich habe meinen aktuellen Datentarif abbestellt, neues Guthaben hinzugefügt und dann versucht, einen neuen Smartphone-Datentarif zu abonnieren. Der Betrag wurde abgebucht, aber es wurden keine Daten angezeigt? Was ist zu tun?   Edit o2_Vivian: verschoben von Prepaid → English o2 Community: Mobile

Dear all, my internet speed is just awful. I am working from home and download / upload speed are just awful.. I cannot take the video calls from work. I restarted several times, changed the place where the router is located, but nothing seems to be working. What has happened since Monday (29.03.2021)? My zip code is 51379. regards 

Hello I live in Kelkheim, HE and my DSL router shows that I no longer have a connection. Unfortunately, my German isn’t so good, and I can’t seem to get to an English speaker.Is there a number or an email that I can mail to directly to see about getting someone to work on my connection?

Me and my husband ordered two prepaid flex tariffs L via website. After filling in the form for the order, we were told that delivery will take 2-3 work days. It has been more than a week yet we still haven’t received the tariffs. The address was correct as well as our personal data. Would be great to get some help on this issue.

Hi, How can I upgrade my DSL plan O2 DSL Classic S to O2 my Home L?How much will it cost monthly in comparison to my cost of €29,98 now? Thanks and Regards,Venkat

Hello,I’ve received an email from O2 asking me to confirm my email account (I just ordered an Internet package from O2), but when I click to confirm and login with this email it just says “EntschuldigungAufgrund technischer Probleme können Ihre Daten in Mein O2 derzeit nicht geladen werden. Bitte probieren Sie es später noch einmal oder versuchen es alternativ in der Mein O2 App.Gerne helfen wir Ihnen unter 0800 80 87 187 telefonisch weiter.Ihr O2 Team“What should I do? I use this email as an account to browse and post only on the forums, and I have no idea how to actually register the the package I’ve bought to this account…I’ve also downloaded the Mein O2 app and it won’t even let me log in with this account information. Can someone help me? Thanks,

Hello:  I have received my new HomeSpot and I have connected everything as per instructions (including the video on youtuve) However the LTE light is always in red color and binking. When I go inside to manage the device, I can see that there is not conection at all, I haven’t received any SMS and when I insert the SIM card on my mobile is not reconized.  Note: When I bought the package, there was a mistake and only a SIM card was sent, after, they sent all together. I have tried with both sim cards but nothing...I would like som help as soon as possible, PLEASE! Thanks

Hi,I have moved away from Germany in September and cancelled the o2 contract beforehand. As i have cancelled earlier than the contract period, I have already paid the contract 3 extra month till November 2020. Before I moved out, I sent a written cancellation by post, returned the router and also provided the Abmeldung document via fax. I have called the hotlines at least 5 times to confirm my cancellation and the rude staff just answered "it's done!"without sending any written confirmation by mail or email. Today I got a "final notice" from o2 asking me to pay 120€!?

Hi,I would like to transfer to another company with my same mobile number. My plan is prepaid with no notice period. how can I do that?

Hi, I would like to adjust my first name as it is supposed to be two words but the spacing is removed in the between. I need to make it accurate to align with my ID so that I could arrnage opt-in. It seems I can't change it by myself as I am using prepaid. Thank you!

Hi,I’ve just made a purchase for 2 pre paid SIM cards and used 2 alternative delivery addresses of 2 friends who would receive and activate the SIM cards for me. After receiving the email confirmation of the purchase, I realized that for activation it requires me to do video proving of my ID. Therefore, I have 2 questions:1- Can a friend activate the SIM card for me or is mandatory that I need to verify my ID by own in order to activate?2 - In case I’m required to activate by myself, I need urgently to change the address for my own address instead, so that I can do the activation by myself. I tried to access my order via the Mein O2 portal with no success. Tried also the hotline but it is impossible to get to talk to a person without speaking German.Please, I need to get this clarified and solved asap, before it is shipped to the addresses stated in the purchase.Auftragsnummer lautet: WSFC4026xxxx 

Hello O2 team, Last October, I upgraded my contract to DSL L from DSL M. Now I am moving over to a new address in Muenchen from May 2021. I would like to change my address but I am not able to do it.If I try to change the address in my O2 account, I see the following message. DSLThe contract to O2 Home L was changed in October. I dont know why it says it is still in process. Can you please help here? Thanks,BR,Abishek.

i tried to  set up my homebox after the technician left and told me now i can use my internet. then the problem appears, the dls light is green, the wlan light is green and the power light is green, but the info light is red. i try to have access to the o2.box, and it told me das netz wurde nicht erkannt. they asked me to call o2 service, i tried from 9am to 6pm, sitting there to call the hotline million times,  I never got through the line. i tried to turn on and off of the box for several times, and reset it for several time. nothing changed. then i had to go to the shop, and made an appointment, then came back again to discuss my problems, then they just told me to call the hotline, i told them i could not get through the line, then they said ‘try harder’. they could not help me. today, again, i called the hotline for 6 hours, the same thing.it really pissed me off, if no one answers the hotline, why do you set it up. waste my time.