Archive: English O₂ Community

Hello, I got a paper from the migration office that i should leave Germany and therefore I lost my job and my apartment and currently homeless.I want to cancel everything, i want to pay the cost of the iphone and cancel the sim card.Will you please help me to do that?I already requested to close the debit of the apple watch but until now i didnt get the invoice to pay the remaining money.this is an urgent issue. I can show you the official paper that i got about leaving Germany.

Hi, I'm a new user of o2, completed the registration and installed the app, and I can see the message: 'we sent inen an email with a confirmation link (...)' . Unfortunately, I haven't received this email, even though I've manually clicked the 'confirm now' button. SPAM box is also empty - could you please push this email with a confirmation link to me? Thanks! edit o2_Solveig: verschoben von Prepaid → English o2 Community: Mobile

Hello, Recently I bought the packet of 40 GB Boost with Iphone and I got right to subscribe to the netflix etc. I want to subscribe to the sky entertainment but I can´t find how to do it from website my account. For now I can download the app because of my apple store country is different, I want to do it via web. Under the menu “mein O2” there is only subscription with fee. How can i reach my free one? Thanks. Edit by o2_Katja: Verschoben in unsere Englisch Community

Hi I have a bill on my phone for about 234 euro seriously!! What’s wrong with o2?? I only used to get a bill of about 87 euro every month...this is ridiculous…..I need help!!  Edit by o2_Katja: Verschoben in unseren Englisch Bereich

Hello team,i am using o2 DSL since June 2019.for the mobile i am using the Lebara prepaid since Feb 2019 for myself and wife. Now I am looking for one contract for DSL and Mobile tariff together.Please recommend some combined packages for DSL and Mobile.Recently two people visited my home from Telecom and recommended that touse telecom for less than 20 Euro per month with a speed of 100 Mbps.    

I've given SEPA for my bill payments it's didn't get deducted because of not having enough balance. Please try again now I've enough balance in the account now (Thread moved to our english community, o2 Michi)

Hello! since a couple of weeks my internet connection is so bad. I have always interuptions for some minutes every 10-15-20 minutes. I have O2 My Home M contract with 50Mbit download and 10Mbit upload but if I really measure i Get 1,5Mbit for downlodiang and 4Mbit for uploading. Ridiculous! Impossible to work at home with that. I tried to call O2 without success. Can somebody give me some suggestions? In the meantime I cancelled the contract and work by my neighbour! ThanksLucas

When will my Homespot service be delivered?I don't know who to reach out to check for the estimated time of arrival.My Auftragsnummer lautet: XXXXXXXXXX ​​​​​Please help.Edit o2_Lars: Please never post any personal information in a public forum

Hello, I paid my invoice after a reminder but still my internet does not work on my mobile, When i check the O2 app it does not even show how much data I got left with. The customer service does not help in English. Can anyone give me some advice?? Kind regards,Chirag Edit by o2_Katja: Verschoben in unsere Englisch Community

Hello,i accidently blocked my Simcard ( my phone turned off, when it was back on my card was blocked). Because i bought my Simcard 7 Month ago i dont remember the PIN and the PUK. Is there an online support, where i can unlock my SimCard, because i cant find any on this website, only a Hotline number which is obviously not working for me because my card is blocked.

Recently, I bought a iphone 11 pro on 2 on year contract and monthly I have to pay 64 euros for this, so I want to know that can I change my contract because I want buy a new iphone 12 pro contract.  so please help me or tell me how I can change my contract from iphone 11 pro to iphone 12 pro?? EDIT: verschoben in Englisch  o2_Maria

Hi there, I recently got a letter from O2 stating that my payment details/bank details are not pre-filled in my profile but when I log in, my bank details are already there. Is this something wrong with the system at all?  EDIT: verschoben in Englisch   o2_Maria

HiI bought the prepaid 5.5 giga sim card but I have next to no mobile data. I turned roaming on and off, changed the preferred network type to 3g but nothing helped. I have two friends who bought the same sim and theirs works fine. Please help,Nicole Edit by o2_Katja: Verschoben in unsere Englisch Community

Hello there!I have Aldi talk sim But I want to convert on to O2 with the same number so please anybody tell me whats the procedure and O2 packages? thanks  Edit: Relocated to English Mobile - o2_Kurt

Hello,I have made a request for moving my DSL to my new house. It still shows the message that it can take to 48 hours to process. But I made this request 3-4 days ago. What should I do? Should I wait a little more to finish this process or what do you suggest anything other than this? Thanks,Emre  Edit o2_Giulia: moved to English o2 Community: Broadband/DSL

Hi,Is there a main o2 email address where I can send a complaint email? I had a really disappointing and frustrating experience after ordering my DSL connection in Berlin and would like to raise an issue. Any help is appreciated. Edit by o2_Katja: Verschoben in unsere Englisch Community

We’re on a minimum 24 month contract, so it looks like we shouldn’t be charged the €49.99 router provision fee — but we have been.Can anyone tell me where this has come from? Am I getting something wrong?    Rufnummer editiert. o2_Ines.

Hello,I cannot find a way to cancel my contract on a certain date. My family is leaving Germany and our moving date will be on 30th of June. How do I time the cancellation of my contract for that date? I do have a contract which is not fixed-term.The options I find is the written letter (and there is no clear instructions what to write to this letter) and the possibility to call for cancellation confirmation to your service number. However, previous time I called, there were no people who understand English…Also, I have no idea where to send the router device that I have from you.Thank you for the information in advance! Edit by o2_Katja: Verschoben in unsere Englisch Community

Hallo, I have been contacted by o2 when i tried to end my mobile contract. They offered a very good deal for mobile(o2 Free boost) and internet(o2 unlimited max) together. While sending the contracts they have changed the prices for the internet contract. Tried to contact twice after that but nothing done. this bad responses really makes me rethink on going forward with my contracts.  I hope here at least my questions are answered.Thanks.

Hello, Im working in Germany as a truck driver with official DE work contract, 25days of 1 month im working in germany, but officialy i live in Lithuania(EU country)..I would like to have unlimited plan with O2, becouse most of the time i am in germany and according to EU fair usage policy i should in this case have german sim card, but as i understood you(o2) require me to have residance(home adress) in germany? There is no good plans for me with prepaid cards here , so is there a way arround for me to have a contract with you(o2)? 

Hello Need quick assistance if possible.3 days ago i bought 02 prepaid card in REWE.I finished video identification, and now waiting for activation or activation email.Nothing happens, and the problem is i need it for my work.I dont wanna use other card since it is the same procedure.Can anyone help me?  Edit o2_Vivian: verschoben Prepaid → English o2 Community: Mobile

Dear O2 team,I am trying to login with Mobile number, shows that “You are not yet registered for "my O 2 ". To register, please use the following linkfor registration” It is important to mention that I have already registered my mobile number in November 2020. Since then I am logging in with sms-code.However, today after restarting my phone I could not enter my PIN and PUK code. Therefore, I tried to log in in My O2.  On the other hand, after I logged in to the O2 website using  my email address, I can only see the information about the “O2 my Home M internet contract”. But I can not see the other information of my O2 sim card in order to see my Sim PIN and Sim PUK code. Any help or suggestions in this matter would be extremely appreciated.

Dear O2 team,After log in to the O2 website using  my email address, I can only see the information about the “O2 my Home M internet contract”. But I can not see the other information of my O2 sim card in order to see my Sim PIN and Sim PUK code. Any help or suggestions in this matter would be extremely appreciated. Edit by o2_Katja: Verschoben in unsere Englisch Community

Hello,I was completing new internet contract. And there was question about choosing the kabel router.I am not good with routers :) so decided to ask here.I already have 2 TP Link routers  ( TP Link N300 WNR2000 and TP Link WR840N ). Can I use any one of this router for conneting ? What is the difference between Kabel Router and these TP Link routers ? I have attached the pics of my homes internet connection. ThanksRegards,Mota 

I have placed a order of Iphone 12 pro max and received a mail regarding payment of 1 euro. But  I am unable to do payment as it says “Daily limit exceeds try another day”. I am trying from last 2 days but payment declined. Kindly help and resolve. Edit by o2_Steffen: Beitrag verschoben iOS → English o2 Community: Mobile