I bought an iphone 16 pro with monthly payment and was asked to make a prepayment, but my purchase was not confirmed after payment. But O2 did not transfer back the 185 euros I paid. I've been waiting for them to refund my money for more than a week. When will my money be transferred back to me?
edit o2_Gerrit 23.12.2024 moved to English O₂ Community: Mobile
you must wait 3-4 weeks, thats normal...
Hi
welcome to our community. Nice to meet you. 
jsc is right, it takes up to four weeks notice to be refunded. When excatly did you get the refusal?
Greetings
Manga
Hi! I got the refusal 3th December but still there is no refund. This week it will be 4. week but they didn’t send my money back.
Than wait please Next week, it’s Not the end of the 4. week…
Hello
did you make the prepayment via PayPal, a debit card or via a Klarna link?
Best Regards,
Gerrit
I made prepayment via debit card
Did they paid u back? Did u got any tracking number?
No, they didn’t pay yet and I didn’t get any information about it like a tracking number
Call their customer number and ask for the information. They must pay you back.There is no way that they don't. I ordered the same yesterday and paid 180 euros. I got a tracking number and it says in process. Let me know what happened after calling their customer service?
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