Hi,
the router is waiting for the Zugangspin wich you can install by the Einrichtungsassistent at the router after factoryreset or put it in a phone wich is install at the router.
Wich error message you got after put teh Zugangspin into the box ?
Greetz
Hi Jogi
Zugangs-PIN:
••••••••••
Fehler
Es konnte keine Verbindung hergestellt werden. Bitte überprufen Sie lhre PIN-Eingabe
I am at a different place and I will check again just tonight
but the all the check were fine (green V)
but the Info LED blinked a couple of seconds and then turned red while the Internet LED remained off
I left the Modem on and tonight I will repeat
please, add your suggestions
thanks
Hi,
in my opinion this is a simple problem, you have to call the o2 technical hotline 0800-5251378 (for free) and ask the technincan if he/she can set your profil back.
Maybe this is helpfull but if it is not helpfull you can ask them for other problems.
But remeber tht you must understand german for the automatic voice menu. If this impossible and you also have no help from a german speaking friend you also can test the live chat
https://www.o2online.de/chat-ui/chat.html but i don´t know if this possible for DSL-customer.
Greetz
it is what I did for 1 hr on saturday morning
they just put me on waiting
for the chat, I asked at least 10 times already
nobody reads it
I tried again at lunch
nothing
is there a reset operation to do?
is there nothing else that this number ever saying to wait?
https://hilfe.o2online.de/thread/34115
this looks really my problem
but did you solve it?
how?
Hello Jogi.
Nothing magic happened in the night.
I did not reset the modem yet because I think it is a misconfiguration on your side.
Could you suggest a customer care email?
The phone you gave me answered once in 4 HOURS waiting, forwarding me to a technic service which run out after another HOUR waiting with no answer ...
Hi,
i am also only a cutomer who want to help.
O2 has no mail-support since 2012 because some people can not behave.
That it is sometimes very difficult tu arrive the technical support ist very bad but there is no different way only the live chat is a possiblity but i don´t know if they can help DSL-customer.
Greetz
thanks Jogi
I thought you were a customer care member
it is really bad a company just do not care of their Customers
it was a little better 4 years ago when I bought it
at least they helped some way
now I regret a lot
Hi
@supergg,
the configuration and settings looking fine.
It seems that your box kept the data from your old configuration/adress.
Please try to perform a "real" hardreset (not just an factoryreset thru GUI).
Press the "reset"-button for minimum 20 sec., when reset ist done please try again.
Best regards,
Emanuel
https:///external-link.jspa?url=http%3A%2F%2Fg.o2.de%2Fcommunityeinstieg |https:///external-link.jspa?url=http%3A%2F%2Fg.o2.de%2Ffree| Roaming ab 15.06. -
die neue EU Roaming Verordnung
thx Emanuel
I will try tonight
I tried the hard reset
just clicking with a pen for more than 30 sec (the manual says 6)
even restarting the modem and waiting for 5 minutes
the result is the same
NOTHING changed, except the Info blinks green once, before blinking and staying red again
the modem starts asking a neu Kennwort and confirming
then it asks the Zugangs-PIN and if I continue, it makes the Info come red again
no Info green, no Internet
Emanuel, are you sure that the problem is in the modem?
I really doubted that the modem contained the network configuration
But now I am sure
I have a suspect that the Zugangs-PIN you sent me is wrong.
First check: why it is the same as I had before?
Where can I ask to check for it?
Hi
@supergg,
obviously there are some problems with your 6431 (your PIN has never changed and worked bevor). Replacement ist on the way to you
.
Please change everything of your installation with the new box (powersupply, phone/DSL-cable).
Best regards,
Emanuel
https:///external-link.jspa?url=http%3A%2F%2Fg.o2.de%2Fcommunityeinstieg |https:///external-link.jspa?url=http%3A%2F%2Fg.o2.de%2Ffree| Roaming ab 15.06. -
die neue EU Roaming Verordnung
A replacement?
Is there a replacement?
Nobody spoke about a replacement.
I took the old 6431 with me.
What should I do with the old 6431?
Please, when and where, since I will leave next week.
Still I doubt the problem is the router.
I will try, tomorrow or on the weekend - if the new mieter/wohner allows me, to go to the old apartment and check if the connection still works there.
If so - after so many resets - it means it is the linie, correct?
Like the routing maps are still pointing to the old values.
I am not an expert, I just remember some classes on networks at the Uni.
But finally it works
It took a little time but tonight I am back online!
I am happy that I was wrong.
Thanks Emanuel and Jogi.
I have same problem - keine dsl verbindung.
Ich bin seit 05.09.2017. eine neue Kunden but my home box is not working and I do not have internet.
I try to phone Kundenservice but that did not help out.
o2_Emanuel please help me out to fix this problem.
Regards
