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identification to activate a prepaid sim

0
Rang
Hello,
I am trying to do my personal identification to activate a prepaid card, but It has not worked. I tried first by web-cam with my passport and my Aufenthaltstitel... but they just said that is not possible and that I should go to the postoffice with a form ... but then I don't have that form, that form doen't exist any more because I choose the online option. I have visited 2 O2- shops without any solution. What could I do ?

Best,
Pamela
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Lösung von Anonymous 19 April 2019, 12:36

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5 Antworten

A
Hi!

You bought the sim card in a shop (not o2 Shop) or ordered online?
0
Rang
ordered online
A
Try to re-create the post-ident form here: https://www.o2online.de/willkommen/
First select: Mobilfunkvertrag ohne Laufzeit (Prepaid)
Next step: O2 Freikarte Online bestellt
Next screen select "Englisch" on the right corner and continue with your personal datas
0
Rang
Thanks, I just tried now and I got this error: "There was a technical failure. Please try again later or call our hotline 0800 55 222 66 (Mo-Fr 7 AM - 8 PM, Sa 10 AM - 6 PM)."

but they does not speak English 😢
o2_Jan
Hi @0176xYzxYzxYz94,

as @TBCMagic wrote, you can order a new prepaid sim card to start a new process by following the steps he provided in this thread. That way, you'll be able to avoid having to call the hotline.

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt

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