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Hello all,

As many other users, I have no connection at all on my home. Yesterday I called to technical support where they check my router availability, tried with me some reboot, resets and so on. At the end, they decide to send me a new router and I received a SMS confirmation. Now the problem is how can I get the status of those tickets? The DSL Status page is not working, the live chat is always saying they have problems with the tool and always when I call to Technical Support, the calls drops. Any suggestions? Who else can I contact?
Hello @Romolo,

I had a look into this. Accorind toi the trouble ticket an apointment with a technician was assigenbd to have a look at the DSL connection. As far as I can see there will be no new router sent to you. The apointment with the technician is on the 5th of March.

Regards,

Lars
Hello Lars,



Unfortunately two technician came to my house with no success.

On last week at Thursday, O2 sent a technician from Telekom to check if everything is working correctly on the street, and accordingly to him, it is fine.

Yesterday O2 sent a O2 technician again to test everything on my home, which is also fine and he said that I need to call O2 because this is a router problem and not on the installation.



Since them, I'm trying to talk to someone that can do it on O2 hotline with no success. They are redirecting me all the time to different hotlines with no success at all.
Hello @Romolo,

the technical departement ist still working on this. If there are news or any questions occur you will be informed via SMS.

Regards,

Lars
Hello Lars,



Few minutes ago I spoke with the technical department and they order a new router to my home. So far, I don't receive any updates by SMS or E-mail.

Thanks,



Romolo
Hello @o2_Lars ,



Somebody called me again, and looks like that no action was taken from O2. Also, there is no update on the ticket status page.



Could you check what is the real status of this issue?



I'm felling that O2 is blind. Don't know anything, never see anything and I'm still running without internet since 30/01.



Thanks,



Romolo
Hello and thank you for your feedback, @Romolo,

at the time I was looking into this trouble ticket, the sending of a new router was not visible. This happened some hours later. And yes, now it is visible that a new router will be send to you as soon as possible. Thank you for your patience and please excuse any inconvenience.

Regards,

Lars

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