Dear Concern,
I bought O2 Data bundle sim of 150 GB on 3rd of September. And now it shows on my online portal that it is just 5GB and it is consumed. Can you please help me to solve this problem. The service is too bad that the helpline is not 24 hours and even when I am calling in the morning the call is not going through. I think O2 should focus on their satisfaction even after the bad reviews.
Kindly contact me on xxx@gmail or 01764xxxx26 and let me know how to fix my problem.
Regards,
Anna Shad
Edit by Frechnuss: Rufnummer und E-Mail-Adresse anonymisiert und zu Prepaid verschoben
Benutzerebene 7
Hi,
dou you have a prepaid or a postpaid contract?
Greets, Katja
dou you have a prepaid or a postpaid contract?
Greets, Katja
A
Did you book the package in the "Mein o2" App?
The gift was not automatically booked and now it is unfortunately too late.
The gift was not automatically booked and now it is unfortunately too late.
- Moderator
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17 September 2018
Hi anna.shad92,
sorry for the delayed answer. I see you already called my colleagues. Could your issue get solved?
Best regards,
Michi
sorry for the delayed answer. I see you already called my colleagues. Could your issue get solved?
Best regards,
Michi
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