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Hallo,



Sorry I don't speak German.



I transferred 10 euro via bank transfer to recharge my balance around 11:30 today. Is it normal my balance is still not recharged yet even after more than 7 hours? When can I expect to get my balance recharged? I trasferred the money as instructed with the details below,



Telefonica Germany

HYVEDEMMXXX

DE73700202700005716977

0176-xxxxxxxx-xxxx



Danke
Hi @willyfh,



welcome to the o2 community!



While a bank tranfer itself can be initiated pretty quickly, especially when it's done online, it can take a while before that transfer is complete in terms of triggering the recharge of the actual prepaid account.



But I can see that your account was successfully recharged less than a day later. ☑️



Best regards,

Jan.
I am now waiting the fourth day, monday until today, thursday. Service says the weekend must be the reason for the delay and he can not do anything for me.
Hi @wwald,



there has been a recharge on your account today and the o2 My Prepaid Basic item was charged, is that the way you wanted it?



Best regards,

Jan.
Yes, thanks for checking!

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