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I have accidentally made an order to pay all of my installments for my phone under meinO2 app. I need to cancel it and go back to monthly installments. My bank says that will be collected 30th May (912€). So how can I cancel the full payment quickly?


Lösung von o2_Sven 26 May 2023, 11:50

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Not sure how you managed to do that accidentally as it takes more than just a click, but the question is when did you do this? Reversing the early termination of the instalment plan is possible but only within a very short period of time. If the direct debit is already with your bank, then it will be too late to stop it.

I just get an notification from my bank today that it will be taken on 30th may. I dont know I was just checking the app, and I didnt get anything after it so I thought I didnt finish the procedure, and didnt think about it. 

Hello @zeytinepp ,

welcome to the o2 Community 💙.

I just checked your account, and at this point I cannot stop the early termination of the installment plan anymore. You started the process at the beginning of May and as bs0 already said, the window during which we can still halt the the early termination is limited.


Kind regards, Sven

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