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To put things in simple terms, I marked the contract for cancellation via MyO2 Portal. Now I need to call and finish the process. Unfortunately, number I should call has no switch to English and totally helpless in this situation



 040 - 51 900 66 42



Sometimes I wonder whether O2 deliberately use no english support to make the cancellation process close to impossible for expats, so they can keep deducting money from the account. 



When I first landed in DE, was looking for a mobile contract and was quite impressed by the customer service at one of the O2 shop and decided then & there to go along with a 2 year contract. However, once you sign the contract things changed drastically. You have literally waster hours pinging them in Twitter and Facebook to get some attention. 



Can the support team here help me out and change my disappointed status to somewhat positive status?



Thank you!!!



Send your cancellation by post or ask someone to phone for you.



Thanks for the alternative option. 



Are you from the official support team? Just want to check whether this is their official answer. 



bs0 is not from the customer-service, but his answer is right.



If you dont want to confirm the cancellation by phone, you have to write a letter.



stefanniehaus schrieb:



If you dont want to confirm the cancellation by phone, you have to write a letter.



... or to send a fax.



Thanks to all. @stefanniehaus @Omikron @bs0

How can I make sure once I cancel (either via phone or letter) the contract is in fact cancelled? Is it shown somewhere in the MyO2 Portal?



After the cancellation, its shown in the following invoices.



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