Hi @o2_Maren ,

Thanks for the offer!

I think that 100 Mbit optic fiber and the rental Fritz!Box 5530 router is suitable for my needs.

In addition, I would like to know if I will benefit from the 12 months discount which is available on the tariff in the o2 website.

Thanks

Acustomer 

Guten Morgen @Acustomer ,

bei dir geht es um einen Technologiewechsel auf Glasfaser und eine Vertragsverlängerung, nicht um einen Neuvertrag mit zusätzlichem Rabatt für die ersten 12 Monate. Trotzdem habe ich einen Rabatt für 24 Monate für dich. Bitte schaue dir das Angebot an, es ist 8 Tage gültig. Im Produktdatenblatt findest du die Tarifdetails.

Wie findest du das Angebot?

Liebe Grüße, Maren

Dear @o2_Maren ,

Thanks! I received the offering email.

My main question is about the type of the internet connection. In the "Angebot" link you sent me, in Section 1, the internet type is "DSL und Festnetz", and I couldn't find the internet connection type (optic fiber) in the contract and tariff.

Best

Acustomer 

Dear @Acustomer ,
the offer is for a fibre optic connection.
Best regards, Maren

Hi @o2_Maren ,

Would you please check if the order has been confirmed or not.

When I tried to confirm it, a message shows that "your request cannot be processed. There is already a confirmed order for this contract."

Thanks.

Acustomer

Hi @Acustomer ,
Something was stuck in the offer and I was able to fix it now, it has been resent. 
Please download the contract summary and accept the offer.
 

Kind regards, Maren

Hi @o2_Maren ,

Thanks! It was confirmed.

Best wishes 

Acustomer 

Hello @Acustomer ,

Thank you for accepting our offer.

As your flat does not yet have a connection, you will still be asked for the owner's consent, but this should be the case as the house is already connected.

Please let us know how the fibre connection goes and how you surf once it is up and running.

Have a great weekend!

Kind regards, Maren

Hi @o2_Maren ,

As I understood from other operators visiting our apartment, the optic fiber may be available in the building, and should be connected to our apartment unit.

I cannot provide any letter for the owner's consent. If it is not possible without the owner's consent, please inform me as soon as possible to cancel the contract.

Thanks!

Acustomer 

Hi @Acustomer ,
We will write to the owner and if it doesn't work out there, the contract extension will not come into effect, so you don't have to cancel anything on your part. 
Kind regards, Maren

Dear @o2_Maren ,

Thank you for the information. Could you please let me know how long this process might take? I am currently experiencing very low speeds with my O2 LTE internet and would like to change it as soon as possible.

As far as I know, other internet providers do not require this type of owner's consent for the internet connection.

Since I have an active contract with O2, I had to continue with O2.

Could you also let me know if you will send technicians to check and provide the internet connection, as other providers do?

Thank you again for your time and consideration.

Best regards,
Acustomer

Hi @Acustomer,
I'm sorry, I can't tell you anything about that, because the connection in your flat hasn't been installed yet. At the moment we know that the house is connected up to the corridors. Please be patient, everything goes its own way and nothing can be speeded up here. 
Kind regards, Maren

Hi @o2_Maren , @o2_Steffen , @o2_Andrea , @o2_Cora 

Due to the very low speed of the HomeSpot O2 Internet, I decided to cancel my contract with O2. You acknowledged that the Internet based on O2's SIM card is not suitable and there is a problem in your network that caused the internet speed to drop below 1.2 Mbit/s, and you suggested I use O2 fiber optic internet.

I accepted the pre-contract and am waiting for the new internet connection, but I have not received any updates from you for a month. I am now suffering from the very poor HomeSpot O2 internet and cannot do remote work from home, significantly affecting my work situation.

You have placed me in two ineffective contracts, neither of which function properly, and I cannot cancel them due to the mandatory minimum term of the contracts. This policy of O2 is not fair and has caused me significant damage.

I request that if you cannot provide internet at the speed mentioned in the contract, please allow me to cancel these contracts so I can switch to other providers and avoid further losses.

I hope you understand my situation and help resolve this issue smoothly.

Thank you,

Acustomer

Nobody here can process a request for early termination.

http://info.o2online.de/kuendigung/

Hello @Acustomer ,

as bs0 has written, we here don’t process any termination requests. Please use the linked online form for this.

Kind regards, Sven