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Termination of Contract Abroad during Coronavirus

Good afternoon.

I’m trying to reach customer service regarding my o2 mobile contract, since I would like to cancel it.

I moved out from Germany 2 years ago, and I found the form on the website in order to request the termination of the contract.

Since the country i’m living in is actually in lockdown for the pandemic, I can’t send the form via post.

Is there any way I can provide the termination form via e-mail? Hotline is not replying and the situation is becoming a bit frustrating. Since I have to give 3 months-notice for the termination, I don’t have time left, but with all Europe in Lockdown is really hard to get burocratic stuff done in time.

I can’t come personally to Germany to close the contract since there are travel restrictions.

Thank you for your understanding and for the help in this extraordinary times,

 

Roberto

Good afternoon.

I’m trying to reach customer service regarding my o2 mobile contract, since I would like to cancel it.

I moved out from Germany 2 years ago, and I found the form on the website in order to request the termination of the contract.

Since the country i’m living in is actually in lockdown for the pandemic, I can’t send the form via post.

Is there any way I can provide the termination form via e-mail? Hotline is not replying and the situation is becoming a bit frustrating. Since I have to give 3 months-notice for the termination, I don’t have time left, but with all Europe in Lockdown is really hard to get burocratic stuff done in time.

I can’t come personally to Germany to close the contract since there are travel restrictions.

Thank you for your understanding and for the help in this extraordinary times,

 

Roberto

I have exactly the same problem.

Hi @TheLoneOwl and @huimin,

 

thanks for your request.

 

You find all information concerning the cancellation because of moving abroad in these instructions: cancellation because of moving abroad

 

In the “cancellation form because of moving abroad” you find also the fax-number: +49 1805 571 766.

 

I hope you can send all the requested documents by fax.

 

In Germany you can also get a stamp online. I expect that this is also possible in your country.

 

I hope that this information is helpful for you.

 

Loving greetings,

Tobias

Thanks for the reply.

That's the problem anyway, how can I send a fax if everything is closed?

I don't have a fax at home, in 2020 seems absurd I can't do things via mail or another simplier way.

Please let me know if there is any other way to stop the contract, that automatically renewed even if I didn't want to

Hi @TheLoneOwl,

 

I regret that during this situation things get difficult.

 

But I regret I cannot offer you any other possibility. We do not offer e-mail-support.

 

Either you send everything by letter or by fax.

 

I regret that I cannot help you in this regard.

 

Loving greetings,

Tobias

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