I have called to confirm the termination. Thanks.

Hi @Szekeng, 

I regret your decision to end your contract. Nice that the cancellation department already helped you to confirm your cancellation. 

If I may ask you, what is the reason for your cancellation? Is an attractive offer to prolong your contract interesting for you. 

You find already under this link some offers for extension: http://g.o2.de/vvl Maybe, you find there already a good offer for you. Just have a look. 

If you need further help, just let us know. 

Loving greetings,

Tobias

Hi @o2_Tobias ,

I have canceled due to leaving the country. However i appreciate the service of o2.de

One question tho, i have confirmed through the phone call but so far i havent received any confirmation mail. do i have to wait for it or?

Hi @Szekeng, 

thanks for your reply. Of course, I understand your cancellation if you need to leave Germany.

At the moment, we will deactivate your contract on 14th February 2021. You will receive a written confirmation within the next 2 weeks. If not, please contact us again. If you need an earlier cancellation, please find all the instructions for a cancellation because of moving abroad here: http://g.o2.de/w21

I hope I could help you with this information. If you have any further questions, just feel free to contact us here in our English community again. 

Loving greetings,

Tobias