Hello and welcome to the “Community” @kgood,

shipping usually takes 3-5 working days, when did you order the SIM card?

Is this a replacement card?

Hello Castiel,

I ordered the SIM 12 days ago. It is a multicard. The problem is I moved address two days ago so I have to return daily to my old address to check the post. It would be much simpler if I could track the delivery

Can you check the system that the  right details were used? My last name is Goodall but I remember at last minute seeing the system using my first name ( miss Kimberley) so this is why I am concerned more then anything

Or alternatively could you send the SIM to an O2 shop and I pick it up? I need this sim

Hi @kgood 

Sorry for the late response. Did you receive the SIM Card in the meantime, or do you still need help?

Best Regards. 

Matze 

Hello, i have ordered my SIM since 22 June and i haven’t received it yet i noticed my address details are wrong but it didn’t even arrive there. 
 

In the confirmation email it mentioned that it will arrive in 2-3 working days. 
 

Yours sincerely,

Yousef Doleh

Hi @Yousefdoleh ,
great that you found us and welcome to the community
Unfortunately you request got lost under this old Thread. But I would like to help.
Can we ask for an Update and do you need further support?
Best regards, Matea