Hallo @Teofy,

willkommen in der o2 Community. 

Ist dein bestelltes iPhone wieder zurückgeschickt worden oder hat es einfach nur eine längere Lieferzeit?

Gruß,

Michi

Meines bestelltes iPhone wieder zurückgeschickt worden, weil ich möchte es anfordern, mein Handy erneut zuzustelle  bitte.

Das Handy, welches wieder zurückgegangen ist, wird automatisch storniert und deine Anzahlung erstattet. Du musst neu bestellen.

Oh das ist shade

Hallo @Teofy 

wenn der Nachname an der Klingel steht, sollte das eigentlich reichen, deswegen wundere ich mich etwas. Ist die Adresse schwer zu finden oder kommt DHL bei dir sonst immer an bei anderen Bestellungen?

Über o2online.de kannst du direkt ein neues bestellen, wenn du magst - wir haben momentan auch gute Black Deals am Start. 

Viele Grüße,

Michi

Ich weiße nicht. Mein Nachme ist klar steht da. Das ist schade poor service with DHL

Hallo @Teofy,

oh okay, wenn du magst, probiere es gerne nochmal mit der Bestellung.

If you prefer to write in english, we can switch to english. 

Viele Grüße,

Michi 

Yes please

Hi @Teofy,

I’ve moved your thread into our english community. 

If the order was cancelled, you can order again, but I’m not sure if it can be delivered a second time when DHL could not deliver your first order. Did you receive other orders from DHL in the past?

Best regards,

Michi

Yes, but this is the only thing it was not delivered successfully.. they dont even care to call or text me about my parcel. Yet i provide everything..

this is so inconvenient for me. One of your representative told me to call the hotline she already made a report to redeliver the item but i have to wait 2 weeks for the new tracking number. 

Hi @Teofy,

ah okay, that’s not a very good experience. 

Can you keep us in touch regarding the new delivery? Because in most bundle orders there is a specific hardware discount on the tariff itself which will be removed if theres no hardware anymore. With the delivery of the new iPhone I can manually install this discount again.

Best regards,

Michi

I hope you can help me regarding this matter. Honestly im so disappointed with the service i got. The courier dont even care to update me or what.. also i just received an email informing that my ordered was returned and the refund will be back to my account yet O2 already deducted the 1st month of the handy fee.. i dont even have it🥲 and until no refunds are being done.. so im still hoping that a customer representative attended my call accomplished a report for “redeliver” as per my request.. but still no development regarding it.

Hi @Teofy 

I am sorry for all the trouble.

Your order is currently being processed and as soon as the mobile phone is available in stock, it will be shipped directly

Best Regards Matze  

I would like to follow yp my refund status of my payment  for the handser i applied for but was not delivered successfully.. ii was waiting almost a mbnth plus.. i hope guys you processed the refund including the amount deducted to me for that month for the handset.. thanks

Hi @Teofy 

Our colleagues from financial department are still processing your request.

Could you go a bit more into detail regarding your down payment. Which way did you use to transfer the money?

Did you use Klarna as payment service?

Best Regards Matze 

I used my IBAN sofort directly to O2. I paid 189€ initial payment plus they deducted me the 1st month around 54€ even i havent received it successfully.

Hallo O2 Team,

i would like to seek your help regarding the status of my Refund for the initial payment deducted to my 1st phone application which unfortunately unsuccesfully delivered item. I received an email from yours informing that you guys is provessing my refunc including the delivery charged.. To an extent O2 also deducted me the amounting to 52€ for the monthly payment of the device which i havent received..its almost more than 2 month since the email i received.

EDIT: verschoben von Mobilfunk: Vertrag & Tarife in Englisch mobile

Edit by o2_Manuela: topics merged. 28.12.22, 12:26 Uhr

Hi @Teofy 

I will get back to you via private Message from our @o2_Support User to exchange further need infos

Best Regards Matze 

Hello @Teofy , 

I have good news. 
The refund of the amount you paid for the already canceled device will now be arranged. 
The refund can take about 14 days. 
Do you have any questions ? We are happy to help.
I have ended the contact via private message for now. 

Kind regards

Manuela

Hi @Teofy 

Good evening and a happy new year.

FYI: We have just sent you an update via private message from our @o2_Support User. 

Best Regards Matze