I topped up yesterday Festnetz-Flat for 9.99 Euro then i cancelled it by mistake
Edit by Katy: moved to English o2 Community: Mobile
Lösung von o2_Tobias
Zur Antwort springenI topped up yesterday Festnetz-Flat for 9.99 Euro then i cancelled it by mistake
Edit by Katy: moved to English o2 Community: Mobile
Lösung von o2_Tobias
Zur Antwort springenHi
welcome to our English community.
Thanks for your message.
I already gave you a credit so that you were already able to order the “Festnetz-Flat” again.
I hope you agree to this solution.
Loving greetings,
Tobias
Hallo Tobias
Yes i saw the credit then i bought the wrong one because i want Festnetz for calling...I then cancelled again is it possible to get the 9.99 euro again then i purchase the correct Festnetz
Thank you
Hello
I´m a bit confused. The option was identical to the one you´ve cancelled.
Which option are we talking about? Did you wanted to book the o2 my Prepaid S, instead?
Viele Grüße,
Kurt
Hallo
Yes i want the o2 my prepaid S...l am sorry for the inconvenience my family usually top-up for me
Viele Grüßen
K Zungunde
Hi
sorry for my delayed answer, there’s heavy traffic right now in our community.
Did you already get the o2 my prepaid S or can we assist you?
Best regards,
Michi
Hallo
.its okay no problem i understand...No i haven’t received the o2 my prepaid S
thank you
Karen
Hi
thanks for your clarification.
I just booked “o2 my Prepaid S” for you now free of charge.
I hope you agree to this solution.
Loving greetings,
Tobias
Hallo Tobias
Thank you so much really appreciate 😊
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