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Hi, I have recently received a SMS from O2 informing that I will be having another one-off EUR20 direct debit (in 3 days) although my O2 profile shows no on going instruction. I have direct debit EUR20 a day earlier and I do not need more deduction.

 

Appreciate advise how can I avoid the EUR20 direct debit and also how can I remove my bank account details from O2.

 

SMS from O2:
@Lieber o2 Kunde, am 11.01.21 oder in bis zu drei Folgetagen führen wir wie beauftragt über das von Ihnen erteilte SEPA-Mandat (XXXXX) eine SEPA-Lastschriftabbuchung für eine einmalige Aufladung in Höhe von 20 EUR durch. Viele Grüße, Ihr o2 Team. PS: Die Abbuchung können Sie an der E2E-Referenz (XXXXX) und der Gläubigeridentifikationsnummer (XXXXXXXX) auf Ihrem Kontoauszug identifizieren.”

 

 

Hi @Koshila thank you for your message. 
I checked your account and refund the 10€ for your. It should be at your account immediately.
If you have any further requests you´re always welcome.

kindly regards
Michael

Hello Team,

I want to cancel my prepaid number XXXXXXX678 as I am no longer using this number my bank account in Germany is closed



Kind Regards,

Koshila XXXXXX

Edit o2_Cora 02.06.24: Number and surname removed

Hey @Koshila,

Would you like to transfer your number to another provider? 
Then release your number in the o2 app, by transferring your prepaid contract will be cancelled. 
Or use the form to have the credit paid out, which also cancels the contract. 


o2 Guthabenauszahlung Prepaid

Greetings,
Flo

Hello O2 team,

Please cancel the prepaid Sim Karte nummer. I will not be using this number.

Kind Regards,
Koshila Seebchurrn

 

Edit: Removed form with personal data in it, o2 Michi 17.07.2024

Hello @Koshila  🙂
It's a shame that you no longer want to use your prepaid SIM card from us and would like to cancel it 🤔

If you don't have any credit that we can pay out to you, you can also cancel either online using the cancel button online or by post with your details (customer name, address, phone number).
Postal address: 

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung 
90345 Nürnberg

Feel free to contact us again if we can support you further
Kind regards, Kathi 🌞

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