Hello @Franky111222,

welcome to our o2 Community

Our customer service has already been able to clarify your request and has corrected your birth data. Did everything work out with the identification procedure and the activation of the prepaid card?

Let us know if you have any further questions, we're always happy to help.

Best regards

Giulia

Good morning.

I have the same problem. My name is incorrect

Pls your help

Hello @Antonio_helps,

welcome to our o2 Community

Is your name just spelled wrong? Then we or our customer service can help you.

Or has your surname changed due to marriage, for example? A corresponding proof must then be submitted in writing to: Telefónica Germany GmbH & Co. OHG, Kundenbetreuung, 90345 Nürnberg

Best regards

Giulia

Hi, I also have the same issue. Bought a prepaid card, accidentally registered the wrong birthday and now I am not able to do the postident. Would greatly appreciate to know how can I change my birthday? Thank you! 

Dear @thisisTobias ,

welcome to our community.

What is wrong the year or month or day?

Kind regards,

Andrea

Hallo,
I have the same problem

My birthday and name were written incorrectly in the system

How do I change my birthday?
It's supposed to be November, but it's written as October.

I'm trying to port my number to freenet, but I can't because of incorrect information. can you help me please?
how can i change it?

Can you please help me?

Here is the correct İnformation:

SxxxxxxYxxxxxx

xx.xx.1989

o2_Giulia, 30.10.2023, 16:32: personal data deleted

Hey @Sefika Yüklü,

the only option is to contact customer service. Unfortunately, the document is only available in German. Do you have someone who can help you with this? 

https://www.o2online.de/assets/blobs/pdfs/besitzerwechsel-o2-prepaid/

Greetings,
Flo

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