Due to apartment shifting to a new place, I'm forced to change my o2 connections by porting out as there is no range and I can't use the benefits of my plans, hence decided to move on. However when contacted support team for the same, they are asking me to write to head office and they can't initiate cancel process from system. As we have all options in online and my o2 portal, why we need to write plain paper request to update situation and request to port out. And it will require waiting for reply/update without any reference number to my request as well.
Kindly let me know any other options are there for my scenario.