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I am constantly getting a text message saying I owe €3.90 which makes no sense because I put €15 on this account about 3 months ago and I don’t use this phone. Anyway I tried to change my payment method and I’m getting an error message saying I need to contact customer service. It seems as if O2 doesn’t have a chat line (which makes no sense since it’s 2020) I also cannot seem to find the number to customer service only the “order service”  number. Can someone please assist me?

Hi @justhelp,

you can find the o2 chat here: http://o2.de/chat.

On the following page you can find the telephone numbers: https://www.o2online.de/kontakt/
Prepaid customers have to use the number 0176 88 85 52 82.

Please have in mind that o2 does not offer an English support except from this community.

Kind regards,
Alex

Hi @justhelp, i am sure, the answer from MXP_Alex was helpfull for you.

Please write us here, if you have any further questions.

Kind regards, Ines.

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