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  • November 10, 2021
  • 7 Antworten
  • 140 Aufrufe
D
Besucher:in

Hi,

I have been trying to change my tarrif plan from the O2 website but I have not been able to do so, so far. Please help!

Is there any English app for O2 available?

 

How to permanently shut my sim down? Will not using the sim for like 6 months work? Will there be any charges for that?

 

What are the portability charges for my number from O2 to some other service provider in Germany?

 

Kindly help,

 

Thanks!

Edit o2_Larissa: moved to English o2 Community: Mobile

Lösung von o2_Jessica

Hello @leogio,

you can find all the information about topping up your prepaid card here:

Kind regards
Jessica :fallen_leaf::chestnut:

    o2_Jessica

    7 Antworten

    o2_Manga
    • o2_MangaModeratorin
    • November 11, 2021

    Hi @dhicha 

    welcome to our community. :slight_smile:

    Are we talking about a prepaid card or a postpaid contract?

    Greetings

    Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
    o2_Jessica
    D
    Besucher:in
    • dhicha
    • Autor
    • Besucher:in
    • November 12, 2021

    Prepaid one

    o2_Jessica
    o2_Kurt
    Forum|alt.badge.img+40
    • o2_KurtModerator
    • Moderator
    • November 14, 2021

    Hi @dhicha ,

     

    is the language the main problem for not being able to change the tariff?

    There is no english version of the app as of now. We have, however, a few Guides which could help you setting things up:

    You can export your number to a different provider, the export will cost 6,82 €.

    Please make sure to have the funds necessary funds on your account before the export request.

    We’LL deactivate the SIM after the export :hugging:

    Best regards,
    Kurt

    Signatur :)
    o2_Jessica
    L
    Besucher:in
    • leogio
    • Besucher:in
    • November 14, 2021

    Hello,

    I would like to kindly ask how would it be possible to renew an “O2 my Prepaid Internet-to-Go” plan from a computer (not through the smartphone app). The prepaid data is run out and I would just like to top it again…

     

    Any help would be greatly appreciated!

     

    -leogio

    o2_Jessica
    o2_Jessica
    • o2_JessicaTeam
    • Team
    • Lösung
    • November 15, 2021

    Hello @leogio,

    you can find all the information about topping up your prepaid card here:

    Kind regards
    Jessica :fallen_leaf::chestnut:

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
    L
    Besucher:in
    • leogio
    • Besucher:in
    • November 15, 2021

    Hello Jessica,

     

    Thanks a lot; this helps!

     

    Best,

    leogio

    o2_Jessica
    o2_Jessica
    • o2_JessicaTeam
    • Team
    • November 16, 2021

    Hello @leogio,

    that’s great! :nerd:
    If you have any questions left or if anything doesn’t work - just contact us here again!
    Then we would be happy to look at it together with you.

    Kind regards
    Jessica :sunflower:

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
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