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O2 My Home M / LTE - got max. 13Mb/s instead of 100Mb/s

G
Rang

Hi,

I am a new O2 client with My Home M LTE/5G contract. I use it for 2 days and got a download speed around 10Mb/s instead of 100Mb/s. My location is far away from the crowdy cities, just next to the  cell phone tower.

I use TP-Link TL-MR6400 LTE router (WiFi is switched off) with my computer connected to it with a cable.

I did not change any settings in “Dial-up Settings” section after sim card installation:

 

 

Router status looks like this:

Speed test show results like this (the best one):

 

I did a phone call to the support to figure out that there is no internet connection related problems in my location.

May be someone already faced similar issue and have idea how to solve?

Thank you in advance.

Edit o2_Bianca: Moved from Mobilfunk zu Hause&Homespot to English o2 Community Mobile

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Lösung von GreenForestOG 16 February 2023, 21:44

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9 Antworten

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@GreenForestOG The speed is normal for LTE Band 20 connections during the day.  what is your zip code?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
G
Rang

@Joe Doe Zip code is 06772, more precisely say it is Tornau. By the way, in the evening speed drops down to 5 Mb/s. 

I do not think that 10% of the contractual speed is a normal thing, something is definitely wrong, either the actual speed or the targeted speed in the contract.

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@GreenForestOG As feared.  There is only one band 20 (800 MHZ) BTS in your area.  If there are few people there, count on a speed of 50/20. Depending on the workload, less.  You should never have been offered a my Home M for this address.  This is technically never possible with a band 20 BTS.  At most at night when you are alone online.  max my Home S should been offered. (up to 50/10) Only upgrading to another LTE band (1, 3 or 7  ) for higher speeds would help.  
I doubt if that will happen from o2 side. Look what an o2 moderator will say.

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
G
Rang

@Joe Doe thank you very much for your analysis. The main issue seems in the missing (or weak) filtering of the available contract options for given address as you said. Looks like I need to ask to change my contract to DSL option...

o2_Matze

Hi @GreenForestOG 

Welcome to our o2 Community. 

I think in your case a cable connection via DSL is more suitable than a cellular connection. Therefore, you should consider a technology change to DSL.

If you wish, we or our colleagues on the customer service hotline can arrange everything else for you. 

Kind regards Matze 

  

 

https://g.o2.de/wcr
G
Rang

Hi @o2_Matze ,

Thank you very much, I appreciate your attention and suggested solution.

I would actually consider 2 options, taking in account the upcoming fiberglass connection availability in my location which is expected in the beginning of this Summer:

1. change to DSL now (actually in the middle of March or even later due to the field technical staff busyness I guess), and then change to fiberglass when it is available.

2. survive with LTE untill fiberglass is available.

I can not make a final decision without the information about the overal expences (including the DSL and/or fiberglass physical connection establishing, router(s) purchase, etc.) of the above options. I would like to get such information first, or to discuss this topic with respective o2 experts team member by phone or e-mail. It would be nice if you could help me getting in touch with the right person. 

Best regards,

GreenForestOG

o2_Matze

Hi @GreenForestOG 

It may be a long time before fibre is available, so I would just suggest switching to DSL now, or you stick with your LTE Connection. 

If you opt for DSL, I recommend the o2 my Home M DSL tariff for 34.99 euros/month 100MBit Down/40 MBit Up.  You need a DSL-capable router, which you can borrow from us for a monthly fee or buy at an electronics store.  If you choose our router, I recommend the Fritzbox 7590 AX for 6.99 euros/month.

The changeover to DSL will take about 4 weeks. If you will go that way we are going to switch to private message because we need some additional info.

Best regards Matze  

https://g.o2.de/wcr
G
Rang

Hi @o2_Matze 

You are right, let's start the changeover process to DSL and close this public thread. 

@Joe Doe thank you again for your help.

Best regards,

GreenForestOG

o2_Matze

Hi @o2_Matze  You are right, let's start the changeover process to DSL and close this public thread. 

That sounds great, that's what we'll do. I'll get back to you via private message. 

Kind regards Matze

https://g.o2.de/wcr

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