Hello,
My customer number is xxxxxxx. I’ve seen in my Rechnungsnumber xxxxxxxxx that I’ve been charged 18,86 Euros in total for o2 Music which I never signed up or opted in. I could not find where to disable/cancel this in the website. Can you please cancel this service and refund me the amount?
Thank you very much
Hidayet
edit o2_Gerrit 30.05.2024 8:59 personal data hidden
Hey
Welcome to the o2 Community.
I'm sorry you're having such a problem with this product. Please take a look at our FAQs on the subject and get in touch if you need any more help!
Greetings,
Flo
I have sent a signed request with my address to customer service for cancelling this subscription and refund.
Hey
How did you send the message? Please give us an update as soon as you have received an answer!
Greetings,
Flo
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.