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O2 mobile contract cancellation

V
Rang

Hi,

 

I do have mobile contract with O2.  I have taken two sim cards (Two Numbers).  I would like to cancel one of the SIM contract. 

 

I was looking in My O2 portal and do not find an option to cancel the contract.  Could you please help me how to cancel the contract using online portal.

 

Thanks & Best regards,

VAG

 

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Lösung von Joe Doe 6 June 2020, 13:31

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5 Antworten

V
Rang

Hi,

Can someone please comment on this?

Thanks & best regards,

VAG

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@VeenaAnnsGeorge i prefer cancel contract by letter or fax. If letter send by „Einschreiben Einwurf“

https://static2.o9.de/resource/blob/498264/12cd6ca6ee17a02b9e4045de0c3d9dd1/o2-faxvorlage-kuendigung-mobilfunkvertrag-pdf-download-data.pdf

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Kurt

Hello @VeenaAnnsGeorge ,

 

the way described by @Joe Doe is the way I´d use, too.

You can also mark your contract for cancellation in our “Mein o2”-App or in our Portal. You´ll need to confirm this via phone, otherwise nothing will happen and no cancellation will be set.

 

Viele Grüße,

Kurt

Signatur :)
V
Rang

Hi,

I cancelled using my online portal. Now, I need to call. I tried to call and it is in german language. I do not speak much german.  Is there any other way?

 

Many thanks & best regards,

Veena

o2_Tobias

Hi @VeenaAnnsGeorge,

 

if you have registered your cancellation online, you receive the contact via hotline or via WhatsApp. You need to confirm the cancellation within 10 days.

 

If you have not done so, please send us a cancellation by using the form mentioned above. You receive further information here: http://g.o2.de/cancelation

 

By the way, what is actually the reason for your cancellation? Is another offer from o2 interesting for you in order to avoid your cancellation? Or did you order one contract too much?

 

I hope I could be of help to you.

 

Loving greetings,

Tobias

 

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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