Dear O2 team,
I have had a really long afternoon trying to contact you. I have contacted you via whatsapp with no reply, I have called you several times without any answer and, after some hours, finally I found a number from where at least a machine was talkin. The problem is that it has been really hard to me to understand it because my german is not good. I guess I cannont complaint since I am leaving in Germany, but would be nice if you have a channel in english for non-german speakers.
Say that. I have been since 3pm (now it's 9.20pm) without internet from my mobile data nor from the hotspot. After several hours trying to contact you to solve this issue, FINALLY I was able to talk with a person. This worker was really kind making an effort speaking me in english despite he had some difficulties. He changed the station from where my hotspot is connected but still the issue was not solved and changing my mobile data from 4G to 3G didn't help so much neither. So, due to the problem was not solved, I called again, and another of your colleges was at the phone, this time I was not so lucky because this college of you refused in a rude way to talk in english. I did my best trying to talk with him in german and he finished the call with "I don't understand you and you don't understand me, so this is driving to nowhere. Tchuss!"
I have read several complains about this topic and it's embarrasing that you have people who discriminate others just because they don't speak german. What a shame.
So, for finishing, because of the first worker who attended me, I am willing to give you another oportunity and I wait until tomorrow, 08.12.2020, for you to solve my problem. After that, if the problem was not solved, I'll cancel my two contracts (the hotspot and the mobile ones)
Oh, and I am not finishing this message with "kind regards", but with
Tchuss!!
