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monthly payment not paid

  • April 16, 2021
  • 4 Antworten
  • 138 Aufrufe
D
Besucher:in

Hi everyone, 

I have bought an Iphone with monthly installment . 
the payment method is via direct debit from my bank account. This month I have no money in my bank account so the monthly payment was not taken . Now I got the money and I want to pay that amount but I dont know how should I pay ? 

    4 Antworten

    o2_Matze
    • o2_MatzeModerator
    • Moderator
    • April 22, 2021

    Hi @DURAKU 

    Welcome to our o2 community. 

    Please sent the missing money to 

    Telefónica Germany GmbH & Co. OHG
    Bank: HypoVereinsbank AG München
    BIC/SWIFT: HYVEDEMMXXX
    IBAN: DE16 7002 0270 0005 7131 53

    Very import: Please put in your o2 My Handy coustomer account number in the reference field when transferring the money, 

    otherwise this won’t work cause we can’t correctly assign the money you sent to your account.

    Best regards Matze 

     

    „Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit
    D
    Besucher:in
    • DURAKU
    • Autor
    • Besucher:in
    • April 22, 2021

     

    D
    Besucher:in
    • DURAKU
    • Autor
    • Besucher:in
    • April 22, 2021

    I have sent the money to that account but  I Didnt know my costumer account number so I put there end to end ref number. And I explained Why I was making that payment .

    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • April 29, 2021

    Hello @DURAKU,

    I am not sure, whether the accounting can assign this payment.

    If it cannot be booked, the accounting department will send you a letter andyou will also be informed by SMS.

    Kind regards, Ines.

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