Gelöst

Mobile Postpaid Excessive Bill

Forum|Forum|1 year ago
August 14, 2024
2 Antworten
10 Aufrufe

JustNew
Besucher:in

Hello, I hope someone can help me with this matter.

I have been using o2 postpaid here in Munich Germany since July 8, 2024. My subscription is the 25GB for 30€/month. But today I received the bill for 109,96€. I don't understand why I have to pay so much just for one month?

Edit o2_Sven 14.08.2024/13:25: Moved from Mobilfunk zu Hause to English o2 Community: Mobile

Lösung von o2_Sven

Hello @JustNew ,

welcome to the o2 Community 💙.

I assume that this is the very first bill that you’ve received for the contract. In that case there might be also a number of one-time fees that came with that. What exactly you are being billed for is listed on the second page and following of the bill itself, have you already taken a look at it?

Kind regards, Sven

o2_Sven
Moderator
Lösung
Forum|Forum|1 year ago
August 14, 2024

Hello @JustNew ,

welcome to the o2 Community 💙.

I assume that this is the very first bill that you’ve received for the contract. In that case there might be also a number of one-time fees that came with that. What exactly you are being billed for is listed on the second page and following of the bill itself, have you already taken a look at it?

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr