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Is it possible to downgrade the tariff?

Hello,

I have a O2 Mobile L Boost contract with 140 GB and the multiple SIM cards (2 SIM + multiple eSIM) included.

I would like to downgrade to a lower contract and to keep multiple cards option, unfortunately in my O2 account I see only the option to upgrade to a higher package.

My current contract runs until 01/05/2025 so I still have one year left. However, I was wondering if the downgrade is still possible at this early stage

O2 Mobile M Boost will fit pretty well my needs and I would like to know what will be the conditions to switch and the price

Thanks
 

Edit: o2_Maren 06.06.2024/17:20 Uhr/Titel geändert, damit er mehr Aussagekraft hat. /Title changed to make it more meaningful. 

5 Antworten

Bumer
Rang

Given the long term, a downgrade is probably not possible. Try the cancellation hotline 0800 99 101 90, but English is not spoken there.

o2_Kathi

Hello @Your_e 🙂
Are you interested in a new contract extension offer?

If you like, we can check whether it is possible to switch to the o2 Mobile M Boost tariff 😊

Please check whether the email address you have with us is correct as we always send contract extension offers by email 📧

Kind regards, Kathi 

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung, damit andere auch davon profitieren 🤝
o2_Maren

Hello @Your_e, 🙂

You would like to downgrade your tariff. You already asked about this 2 months ago, and even now a downgrade to the o2 Mobile M Boost with 50 GB is not possible. Please ask us again in December whether the downgrade is possible then.

If you have any further questions, we will be happy to help you.

Kind regards, Maren 🌼

Willkommen in der o2 Community! 💙
Y
Rang

Hello @Your_e 🙂
Are you interested in a new contract extension offer?

xxx Edit: o2_Maren 04.06.2024/16:47 Full quote shortened to keep the thread clear. 
 

Hi @o2_Kathi 


Yes, I am interested in new contract extension. Please let me know if it is possible to switch to the o2 Mobile M Boost or if I should return later in the year with my request.

The email address is correct and is the same as the one used here in Community


Thanks
 

o2_Maren

Hello @Your_e, 🙂
I'm sorry, a downgrade is currently not possible, even with a contract extension. Whether it will be possible and if so, is also unknown to us. You can always ask us about this. 
Best regards, Maren 🌼

Willkommen in der o2 Community! 💙

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