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Hello O2 community,

im getting charged always more than what my contract says so I want to know the reasons .

i have an o2 mobile M contact and I suppose to pay 15 euros but this month , they charge me 25 euros and on August 75.91 euros so I own a serious explanation for that !!

Thank you. 
 

Edit: o2_Maren 15.10.2024 / verschoben von o2 Mobilfunk Rechnung zu Englisch o2 Community: Mobile

On page 2 of your invoice you can see how the costs are broken down. What does the individual connection statement say?


Grundgebühren 32,99 €
Verbindungen & Services 59,42 €
Vergünstigungen / Guthaben -16,50 €


This doesn’t make any sense because it’s a CIM card contract and I have already paied the fees on February !!!

 


What does the individual connection statement say?


This one is for the month of Oktober and it’s still too much because I used to pay arround 17 euros 

Grundgebühren 32,99 €
Verbindungen & Services 14,11 €
Vergünstigungen / Guthaben -21,50 €
Rechnungsbetrag
(davon enthaltene MwSt. 4,09 €)
25,60 €


What do you mean by the individual connection statement ?


 


 


you used mobile data outside the EU. where have you been?


I have been in Tunisia but my CIM card was always in flight mode so I didn’t use the CIM card there. 


Flight mode? But that cannot be true, otherwise there would have been no calculation.


What about the extra charges on the month of Oktober ? I didn’t go anywhere outside Germany ?


I’m sure I used the flight mode ! Maybe when I landed , there were some couple of minutes without the flight mode . That can cost 40 euros ? Crazy !!!


Hello @ChaimaElb 🙂
I apologize that we haven't replied here yet and that your question seems to have gone unanswered. That was not our intention. Bumer has already given you good support here 🤝
Unfortunately, using data outside the EU can be very costly. We have summarized a lot of information about this in an article. If you have any further questions, please feel free to contact us at any time.
Best regards

Kathi


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