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I want to cancel my Phone order + new contract

M
Rang

Hello, 

I want to cancel the new Phone order+ contract. It was mistakenely placed. 

I was trying to amend my current contract with Phone but it went wrong. 

Could you please help me to cancel the order iPhone 13 Pro Blue + New Sim card as  I already have active O2 connection and dont want any new. 

Thanks

 

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Lösung von Makarand Parab 22 March 2022, 12:20

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7 Antworten

schluej
Rang

Send the Widerruf an widerruf@cc.o2online.de.

 

Live long and prosper 🖖
M
Rang

Send the Widerruf an widerruf@cc.o2online.de.

 

Thanks, I’ll drop an email. But contract is not activated yet & phone is not received. 

o2_Jessica
Benutzerebene 7

Hello @Makarand Parab,

welcome to our site and thank you for your enquiry!
As @schluej has already recommended to you, a revocation is the best remedy in this situation. It may not be possible to stop the shipment of the device, so you can then refuse to accept the device and it will be completely returned afterwards.
However, the contract can be cancelled directly in advance.

Kind regards
Jessica 🌞

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
M
Rang

Hello @o2_Jessica,

Thanks for the update. How should I proceed with the revocation?Any additional form or written format?

or it just an Email for revocation? 

Kindly let me know. 

Regards,
Mak

Bollermann
Rang
Benutzerebene 7
Abzeichen +7

Hello @Makarand Parab 

 

https://static2.o9.de/resource/blob/6952/45403f4792ccc680775ec61b681ce64f/agb-widerrufsbelehrung-mobilfunk-privatkunden-download-data.pdf

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
M
Rang

Hello @Makarand Parab,

welcome to our site and thank you for your enquiry!
As @schluej has already recommended to you, a revocation is the best remedy in this situation. It may not be possible to stop the shipment of the device, so you can then refuse to accept the device and it will be completely returned afterwards.
However, the contract can be cancelled directly in advance.

Kind regards
Jessica 🌞

Thank you @o2_Jessica 
Its done :)

o2_Jessica
Benutzerebene 7

Hello @Makarand Parab,

great, thank you for your update! 😊

And thank you @Bollermann for your help with the form!

If you have any questions or concerns in the future, please feel free to contact us in the community!
And for your information: we also have some FAQs in English with useful information. You can find them under the following link:

Wish you all a nice weekend
Jessica 🌞

 

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

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