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I need to top up less than 10euro and I can’t

M
Rang

Hi,

 

so I have to pay 20€ each month, and I usually top up for 3 months. However, I got charged for a phone call and now I have 19.98€ in my credit and I want to top up 2€ so I can use it for my next month the credit. If not I have to top up 20€ and the cycle never ends, I will always have  the 19.98€ standing there. How can I solve this? 
 

i went to the store and they told me the minimum to top up is 15€?! 

please help me solve the issue.

Thank you very much! 
 

Maria 

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Lösung von o2_Micha 5 April 2023, 14:01

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4 Antworten

Cassy8
Rang
Benutzerebene 4

@mariaec9 

Den Betrag auszahlen lassen, die Sim Karte automatisch über das Bankkonto aufladen. Bei Aufladungen mit Lastschrift geht der exakte Betrag. 
vielleicht weiß wer eine andere Lösung , etwas umständlich, mir fällt nichts anderes ein . 

Grüße

o2_Micha
Benutzerebene 7

Hello @mariaec9 
I am pleased to welcome you to the community. 💙
It's great that you've shared your concerns about topping up your account with us. 
I'm happy to look into your issue and refund you the fee for the phone call. Your customer account is now ready for the next package renewal. 
Please check your account and confirm if everything worked as desired. 

REGARDS
Michael

#bleibgesund
M
Rang

Hi @o2_Micha ,

I just checked my account and in fact, the issue has been solved. Thank you so so much!! 

Kind regards,

María

o2_Micha
Benutzerebene 7

@mariaec9 you´re welcome 🤗
When there is anything else what we can do for you, just ask for 😍

happy easter
Michael

#bleibgesund

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