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High bill has been charged !!

  • February 8, 2020
  • 1 Antwort
  • 120 Aufrufe
S
Besucher:in

I got a contract from o2 on December from Media Markt and while booking the contract i was been never informed of the one time activation fee also i was been given with 3 sim cards which i never opted,for which i have got 3x on time activation fee . Please help me to wave off this . My customer number (6xxxxxxx25)

 

edit o2_Solveig: persönliche Daten

Lösung von Anonymous

Unfortunately you have to go to MediaMarkt and have everything explained to you. If there is a misunderstanding, only MediaMarkt can change or cancel the contract. Unfortunately, o2 has no possibility to change the contracts afterwards.

    1 Antwort

    A
    • Anonymous
    • Lösung
    • February 10, 2020

    Unfortunately you have to go to MediaMarkt and have everything explained to you. If there is a misunderstanding, only MediaMarkt can change or cancel the contract. Unfortunately, o2 has no possibility to change the contracts afterwards.

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