I traveled out of germany two days ago and i just received an extra bill for 198 euros. I don't understand. How can i contact customer support on email. My phone was only on roaming for a minute or two. And says i used less than 10mb. Help please
edit o2_Gerrit 13.06.16.14 moved to English O₂ Community: Mobile
Lösung von o2_Giulia
Hello
welcome to our o2 Community 😀
Thank you for contacting us with your request. I've been happy to take a look at your contract.
Our security department have already informed you on May 31st via text message that these high charges for international calls from abroad have been incurred on your phone number.
You can find the charges for calls in World Zone 4 in our price list on page 5. Please note that incoming calls are also charged.
The charges have now been billed with your current invoice. If you would like to make a payment arrangement, you can contact us by phone on 089 787 979 456. Unfortunately, this is not possible here in the community.
Best regards
Giulia
which country are you in? What is your tariff called? You may not have received an invoice yet, do you mean an info SMS?
I am in Ghana, and i have a contract where i pay 49.99 monthly, in this bill there was another section in the bill titled “"Verbindungen & services”” where i was charged 189.21
i do not understand
In Ghana, connections [calls, mobile data] cost extra. So the question again, what is the name of your tariff?
Please check the invoice for the service types. The data costs in zone 4 are actually limited to just under €60. Therefore, there must be a reason for the additional costs. This could also be telephone calls.
It also takes some time to create the invoice. If you were only abroad 2 days ago, then the bill is probably from the previous month.
Hello
welcome to our o2 Community 😀
Thank you for contacting us with your request. I've been happy to take a look at your contract.
Our security department have already informed you on May 31st via text message that these high charges for international calls from abroad have been incurred on your phone number.
You can find the charges for calls in World Zone 4 in our price list on page 5. Please note that incoming calls are also charged.
The charges have now been billed with your current invoice. If you would like to make a payment arrangement, you can contact us by phone on 089 787 979 456. Unfortunately, this is not possible here in the community.
Best regards
Giulia
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