Hello,
My friend recently transferred the his 3 sim contract to my name in that he had 3 sim card in one contract but after transfer I see only 2 sim card available in my contract. Plus each sim contract change fee is charged which is not correct.
Kindly look into it and please contact me as soon as you can.
Edit by o2_Katja: Verschoben in unsere Englisch Community
Lösung von o2_Tobias
Hi
I regret that the change of the contract-owner was not as you expected.
Unfortunately, you lost with the change the 50%-combination-benefit for both of your contracts. This means that your basic fee for all three contracts is now 37,50 € higher since 28th January.
Additionally, only 2 contracts were transferred to the right customer-number. One of your contracts received a seperate customer-number.
Of course, as this is not your fault, I will correct that for you. You will receive a credit of what you paid too much since 28th January 2021. You will see the credit on your next invoice.
And I will combine all 3 contracts under the same customer-number free of charge. This will happen until tomorrow.
And you will receive both of your 50%-combination-benefits back again.
I regret that something went wrong here, and I hope you agree to this solution.
Loving greetings,
Tobias
Hi
the difference can be seen in the “Verbindungen”, the connections (of the Number ...63), those account for 29,42 € excluding taxes.
Please take a look at the “Einzelverbindungsnachweis”. In the App, click on the Button “Rechnungen and choose “Einzelverbindungen”. There, every connection outside of your flat will be listed and is also accessible as pdf-download.
Best regards,
Kurt
Thank you for explaining the issue. But I believe I was offered free 100 sms as well in a month. So, could explain which service has been charged me 30 euro?
Thank you very much for your response.
Have a good time.
Regards,
Shruti
Hi
the SMS were being sent to a different country. Your tariff only has a flat for national SMS.
Do you recognize the number? There has been quite a few cases where apps has been involved. We do have a site, which explains it a bit better:
https://www.telefonica.de/aktuelle-information
We also have one right here in the Community:
We don’t host english versions of those website at this time, I’m afraid.
If you find yourself being in the unfortunate position of having an app like that installed, or have received one those mentioned SMS, please take the necessary steps to secure your device and let us know here.
Best regards,
Kurt
Hello
Firstly thank you very much for quick response.
I understood which sim card has been charged with extra sms service cost. I am just trying to figure out where the sms was sent.
The above link is useful. I'll take all the precautions mentioned in the website.
Unfortunately it looks like lost some bucks and can't recover.🤕
But thank you again for explaining things.
I'll let you know if I have any more questions.
Have a great evening.
Regards,
SHRUTI.
Hi
yes, please let us know if you need anything else.
Unfortunately it looks like lost some bucks and can't recover.
That’s a shame, sorry to hear that. I hope that you didn’t loose to much data!
Best regards,
Kurt
Hello,
My contract with o2 started on 27 April 2022 for a Homebox wireless internet at 34,99 per month. I got a bill of 46 euros and 164 euros within April 27 2022 and June 2 2022.
I can’t imagine why o2 charged this amount, isn’t it outrageous by industry standards, I rent the router, if I’m buying the router, how much is a router? A contract read 34,99, you have charged over 200 euros within a month?
I demand an explanation, my name is Angela Aikhiobare
Hello
welcome to the o2 Community 💙.
Have you registered your contract to mein o2? You can access a detailed bill that shows all individual points that you are being charged for. The first bill for a HomeSpot contract could be higher than the normal monthly fee because it potentially includes additional one-time fees like shipping and the like. The dates for the bills don’t really fit together though for a single contract, do you maybe have more than just the HomeSpot one?
Kind regards, Sven
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