It looks like after a few hours the eSIM has automatically activated, so it is working now.
Hello @User140520192052
Welcome back to our community
Great, it seems to have taken a few hours for the activation to go through.
Is your eSIM now working properly?
Best regards
Kathi
Yes, it’s working fine now.
Thank you very much for your feedback @User140520192052
Feel free to contact us again here if you have any questions or if we can help.
Kind regards
Kathi
I ordered an eSIM as a replacement for my current physical SIM card as I move to iphone15
I takes 1 week for eSIM to arrive by post
I was able to successfully scan QR code for the eSIM.
And I followed instructions to activate the eSIM
But I get no internet, I try to troubleshoot by deleting eSIM and adding back again
But eSIM QR Code can only be used once
At the same time, my physical SIM card has disconnected now.
I dont want to loose another 1 week without any SIM card at all
Could you please activate the eSIM again ?
Hey @a1b2c3d4e5,
thanks for joining our o2 Community
that sounds unfortunate, but we can deal with that. You need to activate a new eSIM profile. You should be able to order a new eSIM profile in “Mein o2” or if that suits you better in our “Mein o2” App which you can download from the app store.
Let me know if this works for you.
Best regards,
Paul