@Sagi_Guy an o2 Moderator will contact you over this thread in some days. Please be patient.

Hey @Sagi_Guy,

if you are interested in an offer please write a private message to @o2_VVL and tell us your ideas My colleagues will write you back!

Greetings,

Flo

Hi @Sagi_Guy,

thanks for your patience and your interest to extend your contract.

I have just sent 2 interesting offers by e-mail to you.

In the offers is included as well the option “o2 TV L” which is 3 months free of charge, thereafter you will be charged with 9,99 € per month. The option can be cancelled at any time. Please read further information here: https://www.o2online.de/tv-apps-zubehoer/o2-tv.

Pursuant to the decree of transparency, I need to inform you about our tariff leaflets which you can download here: http://g.o2.de/travo . There you´ll find all details of the product listed.

If you like to accept one of these offers, please click the button “Vertrag verlängern” in the e-mail.

I have now ended the conversation at @o2_VVL.  If you have any further questions, just feel free to contact us here in our English community.

Loving greetings,

Tobias

Hi @Sagi_Guy,

thanks a lot for your confirmation of my offer.

You will get within 48 hours a confirmation of your tariff-change by e-mail.

Thanks a lot for your confidence.

If you have any further questions, just feel free to contact our English community.

Loving greetings,

Tobias

Thank you @o2_Tobias.

I can see that the new tariff is updated online, but I noticed that now I pay 4.99 EUR for a second SIM (multicard), which I didn’t pay before. I didn’t see anything about this charge when I approved the new contract. Can this be taken off, please?

Hi @Sagi_Guy,

thanks for your reply.

Nice, that you can use already your new tariff.

Please be aware of the fact that your new tariff “o2 Free S” does not include the connect-option anymore. Therefore, your multicard is charged now with 4,99 € per month.

Do you use your multicard? If not, I can also deactivate your multicard for you.

If you would like to continue using your multicard, I can change your tariff also to o2 Free S Boost with 6 GB data volume. But this tariff will be 5,00 € more for you.

Please let me know your decision.

Loving greetings,

Tobias

Hi @o2_Tobias

I don't use the card anymore, so please cancel it for me. 

Thank you. 

Hi @Sagi_Guy,

thanks for your quick reply.

I am happy to help you to deactivate the multicard for you.

As I need some details, I have just sent a private message via @o2_Support to you. Please reply there to my private message.

Thanks a lot.

Loving greetings,

Tobias

Hi @o2_Tobias 

I replied to you in a private message almost 2 weeks ago but haven’t heard back.

Thank you.

Hi @Sagi_Guy,

sorry for the late reply.

The deactivation of your 2nd SIM is done now. I have just writte a private message via @o2_Support for you.

If you have any other question, just feel free to contact our English community.

Loving greetings,

Tobias