Hi!

Have you ever called customer support directly? You can also request that you would like to speak in English.

A moderator will definitely get in touch here in the forum. However, this can sometimes take a while.

Hello @Yoona8 ,

when exactly did you change your banking details? The debit orders always go out a little bit before the actual debit happens, so if you changed things over to your new account very recently, then this might have overlapped.

Kind regards, Sven

Hello Sven, I guess that’s what happened. I’ve contacted support via phone and they told me that I can transfer the payment myself, which I did. Hope that’s sufficient and won’t create any errors/delays.

Hello @Yoona8 
Yes, that's right, you can transfer your invoice to us yourself 

 It is always important to include the customer number in the intended purpose.

Has everything worked for you or can we provide further support?

Best regars, Kathi