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Dear Sir or Madam,

I already sent my all documents for cancellation +my plane ticket+I paid basic fee of three months at December 2019 but O2 is still asking me to pay 86,07 Euro.  Why you are not canceling my account from October? I don't want to pay money because I don't use it anymore and I already sent every documents plus closing fee at December by post. Can you check my account and send me mail?. I am at Turkey from October and not using by O2 account from October but you are still asking me to pay money. Please consider my request and check your mails and posts.

Best Regards. 

 

Edit: Verschoben / o2_Flo

Hi @names,

 

welcome to our English community.

 

In order to check if we have all documents in order to cancel your contract, I have just sent a private message via @o2_Support to you.

 

Please reply there to my request.

 

Afterwards we will continue our conversation here in this public message.

 

Loving greetings,

Tobias

Hi @names,

 

thanks for your details at @o2_Support.

 

I just had a look at your cancellation because of moving abroad.

 

In December 2019 we requested the following documents:

  • a notification of your new, foreign domicile (alternatively a confirmation of your employer or landlord/ flight ticket/ confirmation from your parents)
  • your approval for us to charge you the all-inclusive basic fee for 3 months

 

Additionally, you dated the cancellation letter 14th October 2019. But we only received the cancellation on 4th December 2019.  

 

We received your approval to charge the 3-months-fee on 9th December 2019. But what is still missing until now is a notification of your new, foreign domicile (alternatively a confirmation of your employer or landlord/ flight ticket/ confirmation from your parents). Please send this document to the following address:

 

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

 

or by fax: 01805 571 766

 

We do not accept any e-mail.

 

As soon as we receive one of these requested documents, we will terminate your contract to the earliest possible date. Till then your deactivation will be on 27th September 2020.  

 

Loving greetings,

Tobias    

Dear Tobias,

I am living with my family and I am not working now so I don't have confirmation of landlord or employer. My dad will write that the I am living with them and sign it and I will send copy of my flight ticket not with mail with post this tine!! I already paid money for O2 from October even if I sent 3 moths fee but now for this month O2 charges me with 111.06 euro. Change you check how I can be charged with this huge amount of money even if I paid until so far I already sent bill that I previously paid?There should be something wrong.

Best Regards

Hi @names,

 

thanks for your reply.

 

I checked your data again. As I see, you received already a response by e-mail on 6th May 2020.

 

Your contract was deactivated on 8th May 2020.

 

So, in my opinion everything is clarified now.

 

If you have any further questions, just let me know.

 

Loving greetings,

Tobias

May I get help @o2_Tobias at my email 

 

Hi @Hussam azzazi,

 

welcome to our English community.

 

How can I help you? Please describe shortly here your request.

 

I am looking forward to your reply.

 

Loving greetings,

Tobias

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