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Hello -

I left Berlin 6 months ago, have sent O2 notice of cancellation and retuned the router. My account should be closed NOT active XXXXXXXX

I will not be making any more payments as I have cancelled my contract and retuned the equipment.

*****

Ich habe Berlin vor 6 Monaten verlassen, O2 gekündigt und den Router neu eingestellt. Mein Konto sollte geschlossen werden NICHT aktiv XXXXXXXXX

Ich werde keine weiteren Zahlungen leisten, da ich meinen Vertrag gekündigt und den Router neu eingestellt habe.

edit o2_Tobias: out of data-security-reasons customer number deleted

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Hi @LeftBER,

welcome to our English Community.

Thanks for your message concerning the cancellation.

I just had a look. Unfortunately, we did not receive any cancellation letter from you. How did you send the cancellation? Was it a normal cancellation or a cancellation because of moving abroad?

As we did not yet receive a cancellation, your DSL-contract is still active.

Please send us again a cancellation with one of the following forms:

Normal cancellation to the end of the duration of your contract: Normal cancellation for your DSL-contract

Cancellation because of moving abroad: extraordinary cancellation because of moving abroad

I am happy to tell you that we received your router on 6th November 2020. You received a confirmation by e-mail.

I hope I could be of help to you to clarify everything concerning your DSL-contract.

Loving greetings,

Tobias

The cancellation letter was included with the return of the router in November. I can send that through again - will use the extraordinary cancellation as I moved abroad.

Will post these off tomorrow.

Hi @LeftBER, iam very sorry, but we haven´t received a cancellation yet.

Please send it to us that way like Tobias said at his answer.

Kind regards, Ines.

Hi - I sent the cancellation letter via registered mail this time and I have confirmation that it was delivered. Pls confirm that you have it now and that the account is closed.

Hi @LeftBER, the collegues will contact you.

Please have a little patience.

Kind regards, Ines.

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